At a Glance
- Tasks: Manage the Electronic Call Monitoring system and support staff in delivering quality care.
- Company: Leading healthcare provider dedicated to community service and staff development.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Join a company that values equal opportunities and professional growth.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic team.
- Qualifications: Experience with ECM systems and strong communication skills are essential.
The predicted salary is between 27933 - 27933 £ per year.
As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients. We are looking for an ECM officer to join us on a full‑time basis to contribute to the continued success of the team. The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing.
In this role you will be involved in the following:
- Direct responsibility for the management of the ECM system
- Responding to alerts on the system of calls being missed
- Liaising with carers on their attendance and why visits may be late
- Running reports for management
- Providing support to staff members as required
- Adhering to company privacy policies and procedures at all times
Qualifications
You will have experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis and report generation, and excellent communication skills for liaising with staff.
CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
ECM Officer in City of Westminster employer: Cch Group
CCH Group is an exceptional employer in Hertford, offering a supportive work culture that prioritises the well-being of both employees and service users. With flexible shifts tailored to your lifestyle, generous benefits like 28 days of annual leave, and opportunities for professional growth through funded NVQs, CCH Group stands out as a rewarding place to build a meaningful career in care.
