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For Companies At a Glance
- Tasks: Coordinate care services, manage staff, and ensure high-quality support for service users.
- Company: CCH Group delivers 1.5 million hours of care monthly across 260+ locations.
- Benefits: Competitive salary, supportive work culture, and opportunities for personal growth.
- Why this job: Join a passionate team making a real difference in community care.
- Qualifications: Experience in healthcare and strong organisational skills are essential.
- Other info: CCH Group values community, courage, and heart in everything we do.
The predicted salary is between 25000 - 32000 ÂŁ per year.
Company Description
Do you have a passion for delivering exceptional care? Join CCH Group, the UK’s largest and most trusted care provider, as a Care Coordinator and play a key role in shaping the future of home care in your community.
At CCH Group, we deliver 1.5 million hours of care monthly across 260+ locations. Join us as a Care Coordinator and play a key role in organizing and delivering high‑quality care services in your community.
Location
Queensbury NW9 9BW
Salary
ÂŁ29,618
Hours Worked
1800 hrs
Monday – Friday 9am – 5pm with additional on call on a rota basis.
Job Description
What you’ll do
Rota Management
- Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
- Deploy new Care Professionals to clients within two weeks of hire.
- Create and manage monthly rotas in advance to minimise agency use and provide clear communication.
- Ensure rota changes are communicated by Thursday of the prior week.
- Manage guaranteed hours contracts to prevent unnecessary top‑up payments.
- Oversee annual leave requests to maintain service continuity.
Recruitment & Engagement
- Maintain close contact with Care Professionals through calls and regular meetings.
- Schedule refresher training to meet CQC and contractual requirements.
- Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.
Reporting
- Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
- Monitor ECM to track visit timings and durations, addressing any issues.
- Accurately code cancelled hours and maintain digital records for invoicing compliance.
- Report Care Professional absences for absence management.
- Provide thorough handovers for the Out of Hours team.
- Ensure shift reconciliation for accurate payroll processing.
What We Offer
- Career Growth: Leadership opportunities with a trusted sector leader.
- Support: Access to top experts and innovative systems.
- Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.
Qualifications
Essential
- Previous Care Coordinator experience
- Excellent attention to detail
- Excellent time management and communication skills
- A true problem solver and able to think outside of the box
- Self‑motivated, responsible and able to act on your initiative.
- To be organised and flexible
Desirable
- NVQ/QCF Care at Level 3 or be willing to work towards this qualification
- Be prepared to undertake other training that would benefit you in the role.
Additional Information
Who We Are
At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together.
Our Values
- COMMUNITY: Stronger together, building a thriving culture.
- COURAGE: Boldly shaping a better future.
- HEART: Passionate and dedicated—what we do matters.
Ready to Make a Difference?
Apply today and help transform lives in your community.
CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
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Care Coordinator employer: Cch Group
Contact Detail:
Cch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator
✨Tip Number 1
Familiarise yourself with the CQC standards and regulations. Understanding these will not only help you in the interview but also demonstrate your commitment to high-quality care, which is crucial for a Care Coordinator role.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those who work in community care. Building relationships can provide you with insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed rotas and coordinated care in previous roles. Highlighting your organisational skills and experience will set you apart from other candidates.
✨Tip Number 4
Showcase your passion for community care during your interactions with us. Whether it's through your conversations or any informal meetings, expressing your dedication to making a difference can leave a lasting impression.
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Care Coordinator position. This will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous healthcare experience, particularly in coordinating care or managing staff. Use specific examples to demonstrate your organisational skills and ability to build relationships.
Showcase Your Values: CCH Group values community, courage, and heart. Make sure to reflect these values in your application by sharing personal anecdotes or experiences that align with their mission and vision.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a Care Coordinator role.
How to prepare for a job interview at Cch Group
✨Show Your Passion for Community Care
Make sure to express your genuine passion for community care during the interview. Share personal experiences or stories that highlight your commitment to helping others, as this aligns with CCH Group's mission of ensuring no one feels forgotten or alone.
✨Demonstrate Organisational Skills
Since the role involves managing rotas and coordinating care, be prepared to discuss your organisational strategies. Bring examples of how you've successfully managed schedules or handled multiple tasks in previous roles to showcase your efficiency.
✨Familiarise Yourself with CQC Standards
Understanding the Care Quality Commission (CQC) standards is crucial for this position. Brush up on these regulations and be ready to discuss how you would ensure compliance in your role as a Care Coordinator.
✨Prepare Questions About Staff Management
As staff management is a key responsibility, prepare thoughtful questions about their approach to supervising care workers. This shows your interest in team dynamics and your readiness to take on leadership responsibilities within the organisation.