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- Tasks: Manage the Electronic Call Monitoring system and support care staff effectively.
- Company: Leading healthcare provider dedicated to community care.
- Benefits: Full-time position with opportunities for growth and development.
- Why this job: Make a difference in healthcare by ensuring quality service delivery.
- Qualifications: Experience with monitoring systems or in a busy care office is preferred.
- Other info: Join a supportive team focused on improving client care.
The predicted salary is between 36000 - 60000 £ per year.
As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients.
We are looking for an ECM Administrator to join us on a full-time basis to contribute to the continued success of the team.
What you’ll do:
- The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount of time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing.
- The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.
- Direct responsibility for the management of the ECM system.
- Responding to alerts on the system of calls being missed.
- Liaising with carers on their attendance and why visits may be late.
- Running reports for management.
- Providing support to staff members as required.
- Adhering to company privacy policies and procedures at all times.
Call Monitoring Administrator employer: Cch Group
Contact Detail:
Cch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Monitoring Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with Electronic Call Monitoring systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of ECM systems. We want you to show off your skills and experience, so think of examples from your past roles that highlight your ability to manage similar systems.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Call Monitoring Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially if you've worked with similar systems or in a busy Domiciliary Care office. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the ECM Administrator role and how you can contribute to our team's success. Keep it friendly and professional.
Showcase Your Attention to Detail: Since this role involves managing the ECM system and running reports, it's crucial to demonstrate your attention to detail. Mention any experiences where you've had to be meticulous in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cch Group
✨Know the ECM System Inside Out
Make sure you understand how Electronic Call Monitoring systems work. Brush up on your knowledge of similar systems and be ready to discuss how you've used them in past roles. This will show that you're not just familiar with the technology, but that you can also manage it effectively.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like missed calls or late visits. Think of examples from your previous experience where you successfully resolved similar issues. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Show Your Team Spirit
Since you'll be liaising with carers and supporting staff, it's important to convey your teamwork skills. Share examples of how you've collaborated with others in a busy environment. Highlighting your communication skills will make you stand out as a candidate who can foster a positive working atmosphere.
✨Understand Privacy Policies
Familiarise yourself with privacy policies related to healthcare services. Be prepared to discuss how you would ensure compliance in your role. This shows that you take confidentiality seriously and are aware of the importance of adhering to company policies.
