Bookings Coordinator

• Manage incoming client shift requests, ensuring all requirements are accurately logged in our internal booking system.
• Efficiently allocate available Nurses and Carers to shifts, matching the right people to the right roles while balancing client needs and staff availability.
• React quickly and professionally to last-minute changes, maintaining a seamless service at all times.
• Confirm bookings promptly and accurately with both clients and staff.
• Keep clear, up-to-date records of all shift allocations, changes, and communications.
• Build and maintain strong, positive relationships with clients to encourage repeat business and long-term partnerships.
• Proactively engage with clients to uncover additional staffing needs and convert these into confirmed bookings.
• Work closely with Recruitment Consultants to ensure a strong pipeline of candidates is available to meet client demand.
• Contribute to the growth and performance of the branch by consistently achieving high booking volumes.
• Be a trusted point of contact for both clients and healthcare professionals, delivering outstanding customer service every step of the way.

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