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For Companies At a Glance
- Tasks: Provide first-level IT support and assist with user account management.
- Company: Join a dynamic team focused on delivering top-notch IT services.
- Benefits: Gain valuable experience, flexible hours, and opportunities for growth.
- Why this job: Kickstart your IT career while helping others solve tech issues.
- Qualifications: Basic IT knowledge and a passion for helping people.
- Other info: Fast-paced environment with plenty of learning opportunities.
The predicted salary is between 24000 - 36000 £ per year.
This role is to provide first level IT support and IT administration duties to all end users seeking IT assistance. The role will include dealing with basic IT support requests such as password resets, creating user accounts, amending file permissions and basic configuration tasks on our key operational systems, and in addition may also support the Desktop Services team in provisioning mobile devices and laptop imaging.
Key Duties/Responsibilities
- Triaging and categorising IT tickets to ensure efficient assignment to appropriate support teams.
- Providing updates on existing IT tickets to end users when requested.
- Chasing approvals and process on open requests.
- Escalating unresolved or breached SLA issues to senior team members when necessary.
- Provide IT support such as reboots, password resets, creation of user accounts, email accounts and folder permissions.
- IT administration tasks on core operational business systems.
- Act as an overflow for support phone calls when lines are exceptionally busy.
- Support the Desktop Services team with ad-hoc duties such as packaging items for delivery.
- Assist in configuring IT hardware including mobile phones, tablets, laptops and desktops.
- Basic software installations.
- Monitor the IT Service Desk call log and ensure that all calls are being progressed, chased and escalated where appropriate.
Service Desk 1st Line Support Engineer in Altrincham employer: Cch Group
Contact Detail:
Cch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk 1st Line Support Engineer in Altrincham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Service Desk role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common IT support scenarios and questions. We can help you with mock interviews to boost your confidence and ensure you're ready to impress.
✨Tip Number 3
Show off your skills! If you’ve got experience with ticketing systems or IT administration tasks, be sure to highlight that in conversations. We want to see how you can bring value to the team!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to tailor your application to showcase your passion for IT support and your ability to handle those pesky password resets and user account creations.
We think you need these skills to ace Service Desk 1st Line Support Engineer in Altrincham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and administration. We want to see how your skills match the role, so don’t be shy about showcasing your past achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Service Desk role and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of interaction with end users, make sure your application reflects your ability to communicate clearly and effectively. We love candidates who can explain techy stuff in simple terms!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Cch Group
✨Know Your Basics
Make sure you brush up on the fundamental IT support tasks mentioned in the job description. Be ready to discuss how you would handle password resets, user account creation, and basic configuration tasks. This shows that you understand the role and can hit the ground running.
✨Familiarise Yourself with Ticketing Systems
Since triaging and categorising IT tickets is a key part of the job, it’s a good idea to familiarise yourself with common ticketing systems. If you’ve used any in the past, be prepared to share your experience and how you managed ticket prioritisation and escalation.
✨Demonstrate Communication Skills
As you'll be providing updates to end users and chasing approvals, strong communication skills are essential. Think of examples where you've effectively communicated technical information to non-technical users. This will highlight your ability to bridge the gap between IT and the rest of the team.
✨Show Enthusiasm for Teamwork
This role involves supporting the Desktop Services team and acting as overflow for support calls. Be ready to discuss your experience working in a team environment and how you contribute to a positive team dynamic. Employers love candidates who are not just skilled but also great team players!
