Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate vehicle recovery and assist customers in need.
- Company: Join CCG Commercial Ltd, a leading vehicle breakdown and recovery company.
- Benefits: Earn £12.21 per hour with free on-site parking and uniform provided.
- Why this job: Make a difference by helping people during their toughest moments.
- Qualifications: Good communication skills and a willingness to learn; experience not essential.
- Other info: Full-time role with flexible hours and great team environment.
Join to apply for the Recovery Controller/admin role at CCG Commercial Ltd. Here at CCG we are a vehicle Breakdown & Recovery Company operating throughout Midlands and surrounding areas providing 24 hour breakdown and recovery assistance. We are looking for an enthusiastic individual to be based in our control room dispatching the most appropriate recovery vehicle to the scene and act as a liaison between the roadside technician and the motoring organisation.
The ideal candidate would have basic knowledge from within the motoring industry and have previous control room/call handling experience although this is not essential as training will be given. Your job role as a recovery breakdown controller assistant will consist of mainly working from APEX. Prior experience is not essential.
About the role: Control Room Operatives act as the primary contact and co‑ordination point for both customers and our field‑based resources. They look after the various aspects of each service request, ensuring that individual customer requirements are met, that the most appropriate and timely resource are allocated to each task, and that any obstacles/issues are carefully managed. You will be liaising with members of the public, clubs and insurance companies who have broken down, been involved in an accident or have cars in storage. You may also be required to dispatch work to drivers.
Key Daily Tasks:
- Supporting customers through the assistance/recovery process.
- Booking jobs onto, and administering jobs within, our workflow management software.
- Paperwork and invoicing.
- Keeping track of drivers and their equipment on board.
- Answering and making phone calls.
- Sending emails.
- Dispatching accident and breakdown jobs to drivers.
Working Conditions:
- Job Type: Full‑time
- Pay: £12.21 per hour
- Hours: Minimum 40 per week
- Benefits: Free parking, On‑site parking
- Schedule: Day shift Monday to Friday
- Times negotiable: Ideally Mon‑Thu 2pm‑10pm, Friday 12pm‑8pm
Candidate Requirements:
- Able to remain calm under pressure.
- A team player.
- Good customer service/communication skills.
- Able to work in a disciplined manner.
- Willing and able to learn new information.
- Computer literate and good competency in Maths & English.
- Familiarity with the Vehicle Recovery industry is preferred, but not essential (induction/training is provided).
- Familiarity with use of APEX system desirable but not essential as training can be provided for the right candidate.
- Excellent geographical knowledge of the UK.
- Competitive rates of pay.
- Uniform provided.
Recovery Controller/admin employer: CCG Commercial Ltd
Contact Detail:
CCG Commercial Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Controller/admin
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CCG Commercial Ltd. Understand their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Recovery Controller, you'll be liaising with various people. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you can handle calls smoothly.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've had to think on your feet or manage a tricky situation. This will demonstrate your ability to stay calm under pressure, which is key for this role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button!
We think you need these skills to ace Recovery Controller/admin
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our team and helping customers in their time of need.
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience or skills that match the job description. Even if you don’t have direct experience, showcase your customer service skills and ability to work under pressure.
Keep It Clear and Concise: We appreciate a straightforward application. Use clear language and avoid jargon. Make it easy for us to see why you’d be a great fit for the Recovery Controller/admin role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CCG Commercial Ltd
✨Know Your Stuff
Familiarise yourself with the basics of the motoring industry and vehicle recovery. Even if you haven't worked in this field before, having a good grasp of common terms and processes will show your enthusiasm and willingness to learn.
✨Practice Makes Perfect
Since you'll be handling calls and dispatching vehicles, practice your communication skills. Role-play with a friend or family member to get comfortable with answering questions and managing scenarios that might come up during the interview.
✨Stay Calm Under Pressure
The role requires you to remain calm when things get hectic. Think of examples from your past experiences where you've successfully managed stressful situations. This will demonstrate your ability to handle the demands of the job.
✨Show Your Team Spirit
Being a team player is crucial in this role. Be ready to share examples of how you've worked well in a team before. Highlight your communication skills and how you can contribute positively to the control room environment.
