At a Glance
- Tasks: Lead a dynamic team to ensure smooth branch operations and deliver exceptional customer service.
- Company: Join CCF, part of the Travis Perkins Group, dedicated to building better interiors.
- Benefits: Attractive salary, performance bonuses, pension scheme, and exclusive discounts.
- Other info: Enjoy a supportive environment with no weekend work and plenty of growth opportunities.
- Why this job: Make a real impact in the construction industry while growing your career.
- Qualifications: Experience in team management, customer service, and operational processes.
The predicted salary is between 29700 - 36300 £ per year.
Who we are
We’re CCF, part of the Travis Perkins Group, and we’re all about building better interiors! With over 35 branches across the UK, we supply the materials that keep homes and buildings dry, warm, cool, and secure. From insulation to ceilings, we’ve got builders and contractors covered with the right products at the right price, every time. Our expert team is always ready to offer top-notch advice, from technical guidance to sustainability solutions. At CCF, we’re passionate about delivering exactly what our customers need—when they need it!
What you’ll be doing
As the Branch Operations Manager, you’ll be the heartbeat of the branch, making sure everything runs smoothly and efficiently. You’ll hit those operational targets by sharing top tips, spotting areas to improve, and creating a high-energy, high-performance culture. You’ll lead a team of 1-10 directly, with a ripple effect that influences 20+ others, all while keeping things running like clockwork and inspiring everyone to do their best. Ready to make an impact?
What’s in it for You?
You’ll be at the heart of the construction industry, providing top-quality materials for creating better, more sustainable buildings. You'll be part of a dynamic, expert team with over 35 branches across the UK, helping builders and contractors get the job done right, on time, and within budget. With a strong focus on customer care, sustainability, and technical expertise, joining CCF means you’ll be in the business of making a real impact. Plus, you’ll have plenty of opportunities for career growth and development in a supportive and rewarding environment.
- Attractive annual salary
- Performance-based bonus that rewards your hard work
- Save-as-you-earn & Buy-as-you-earn schemes for smart financial growth
- Generous contributory pension scheme to secure your future
- Exclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation
- Wellbeing support to keep you feeling your best
- MyPerks discounts at top retailers, restaurants, and more!
Working hours: Monday to Friday, 7am - 5pm, NO WEEKENDS!
What you’ll be responsible for
- Leading the Charge for Best Practice & Change: Championing best practices, driving change, and supporting branch colleagues to achieve outstanding results while maintaining a fun, high-performance atmosphere.
- Customer Focused: Collaborating closely with the Branch Manager and Sales team to provide top-tier service and ensure the customer experience is second to none.
- Delivering Results: Helping the branch hit financial and operational targets by sharing best practices, identifying improvement opportunities, developing capabilities, and leading the charge on performance.
- Safety First: Ensuring the branch stays safe and compliant, supporting the Branch Manager with safety meetings, delivering the safety message, and coaching colleagues on the right procedures.
- Fleet & MHE Compliance: Overseeing fleet and machinery compliance, making sure all company vehicles pass pre-departure checks and that paperwork is spot on and up to date.
- Maximising Fleet Efficiency: Monitoring fleet KPIs across branches, working with the team to maximise efficiency, and sharing best practices to keep things running smoothly.
- Business Improvement Plans: Partnering with the Branch Manager, Sales, and Warehouse teams to improve performance, streamline processes, and manage stock control and audits.
- Stock Control & Range Reviews: Working with Branch Managers on stock ordering, optimising stock levels, reducing dead stock, and managing new range rollouts and core product requirements.
- Smooth Transitions: Supporting the branch in transitioning to new safety principles, ensuring full engagement and a smooth changeover.
- Covering Holidays & Absences: Stepping in flexibly to cover for Transport Managers across the cluster branches when needed.
Who you are
- A Natural Leader: You’ve got experience managing teams and know how to inspire and motivate people to reach their full potential.
- Customer-Centric: You’re passionate about delivering exceptional customer service and know how to ensure the customer experience is always top-notch.
- Safety-Focused: You take safety seriously and have experience implementing safety protocols and ensuring compliance across the team.
- Results-Driven: You thrive in a fast-paced environment and know how to hit targets while keeping things efficient and running smoothly.
- Organised & Proactive: You’re a strong planner and are always one step ahead, able to juggle multiple tasks and priorities with ease.
- Experienced in Operations: You’ve got solid experience in managing operational processes, including fleet and stock control, and driving business improvement.
- Team Player & Coach: You enjoy working with a team, coaching them to success, and ensuring everyone is engaged and achieving their best.
- Flexible & Resilient: You’re adaptable and able to step in wherever needed to support the team and keep things on track, even when challenges arise.
How to Apply
Ready to take the next step in your career? Apply now and join a company that truly values its people. We can’t wait to hear from you! We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed.
Branch Operations Manager employer: CCF Ltd
At CCF, part of the Travis Perkins Group, we pride ourselves on being an exceptional employer in Edinburgh, offering a vibrant work culture that champions teamwork and innovation. With a strong focus on employee growth, we provide numerous opportunities for career advancement, alongside attractive benefits such as performance-based bonuses, a generous pension scheme, and exclusive discounts. Join us to make a meaningful impact in the construction industry while enjoying a supportive environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Operations Manager
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like CCF Ltd, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Branch Operations Manager at CCF Ltd.
We think you need these skills to ace Branch Operations Manager
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at CCF Ltd
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
