CCDC is seeking a Customer Support Manager to lead the delivery and ongoing development of customer support across our scientific software, data and services. You will supervise a team of technical support specialists and collaborate with science and data teams to ensure responsive, high-quality support for a diverse global user base.
The role involves shaping support strategy, defining KPIs, and driving continuous improvement, including governance, data protection, and self-service resources,
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Global Support & Strategy Lead - Scientific Software in Cambridge employer: CCDC
Join our vibrant team in Cambridge as an Office Administrator/Executive Assistant, where you'll play a pivotal role in supporting our Executive Leadership Team and enhancing the workplace experience for all employees. We pride ourselves on fostering a collaborative work culture that values initiative and professional growth, offering you the opportunity to develop your skills across various functions while making a meaningful impact in a dynamic organisation.
