At a Glance
- Tasks: Lead and develop a dynamic contact centre team to achieve success.
- Company: Join a growing client in Worksop with a strong brand image.
- Benefits: Earn up to £31,000 plus benefits in a supportive environment.
- Other info: Great opportunity for career growth in a vibrant workplace.
- Why this job: Make a real impact by coaching and developing your team.
- Qualifications: Experience in contact centre leadership and performance management required.
The predicted salary is between 31000 - 31000 € per year.
Location: Worksop
Hours: 40 hours per week Mon-Fri
Salary: Up to £31,000 DOE + benefits
CCA Recruitment are excited to be recruiting for an experienced Operations Team Leader to join a growing client based in Worksop. We are looking for a Team Leader with contact centre team leadership experience and strong people management skills. If you are experienced in managing Operations teams, then this is the role for you!
The role of the Team Leader:
- Coach and develop staff using performance management tools to improve KPI’s and personal objectives.
- Continuous coaching and development of team to continue business success.
- Support in recruitment process whilst representing and promoting excellent brand image.
- Produce data in relation to team activity to identify any coaching and development needs.
- Effectively communicate with your direct line manager providing recommendations.
- Document and deliver monthly 1:1’s.
- Remain up to date with procedures/processes and products and communicate this effectively to team.
Skills needed as Team Leader:
- Experience managing a successful contact centre team.
- Experience within performance management.
- Ability to understand data analysing team performance.
- Effective problem-solving and time management skills.
Please follow the link to apply for this contact centre Team Leader role based in Worksop.
Training & Quality Lead in Worksop employer: CCA Recruitment Group
Join a dynamic and supportive team in Worksop, where your leadership skills will be valued and nurtured. We offer competitive salaries, comprehensive benefits, and a culture that prioritises employee development and growth. As a Training & Quality Lead, you will have the opportunity to make a meaningful impact while working in an environment that fosters collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Training & Quality Lead in Worksop
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and performance management. We recommend doing mock interviews with friends or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your coaching skills! During interviews, share specific examples of how you've developed team members in the past. This will highlight your ability to improve KPIs and personal objectives, which is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Training & Quality Lead in Worksop
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Team Leader role. Highlight your contact centre experience and people management skills, as these are key for us. Use specific examples that showcase your ability to coach and develop teams.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use metrics to demonstrate how you’ve improved KPIs or team performance in previous roles. Numbers speak volumes!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about this role and how your experience aligns with our needs. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Numbers
As a Team Leader, you'll need to demonstrate your ability to analyse data and improve KPIs. Before the interview, brush up on relevant metrics from your previous roles. Be ready to discuss specific examples of how you've used data to drive team performance.
✨Showcase Your Coaching Skills
This role is all about coaching and developing your team. Prepare to share stories that highlight your experience in mentoring others. Think about times when you turned around underperforming team members or implemented successful training programmes.
✨Communicate Effectively
Effective communication is key for a Team Leader. Practice articulating your thoughts clearly and confidently. You might be asked how you would handle difficult conversations or provide feedback, so have some strategies in mind that showcase your approach.
✨Be Ready to Discuss Recruitment
Since you'll support the recruitment process, be prepared to talk about your experience in hiring and building teams. Think about what qualities you look for in candidates and how you promote a positive brand image during the recruitment process.
