At a Glance
- Tasks: Lead and develop a dynamic contact centre team to achieve success.
- Company: Join a growing client in Worksop with a strong brand image.
- Benefits: Earn up to £31,000 plus benefits in a supportive environment.
- Other info: Great opportunity for career growth in a vibrant workplace.
- Why this job: Make a real impact by coaching and developing your team.
- Qualifications: Experience in contact centre leadership and performance management required.
The predicted salary is between 31000 - 31000 € per year.
Location: Worksop
Hours: 40 hours per week Mon-Fri
Salary: Up to £31,000 DOE + benefits
CCA Recruitment are excited to be recruiting for an experienced Operations Team Leader to join a growing client based in Worksop. We are looking for a Team Leader with contact centre team leadership experience and strong people management skills. If you are experienced in managing Operations teams, then this is the role for you!
The role of the Team Leader:
- Coach and develop staff using performance management tools to improve KPI’s and personal objectives.
- Continuous coaching and development of team to continue business success.
- Support in recruitment process whilst representing and promoting excellent brand image.
- Produce data in relation to team activity to identify any coaching and development needs.
- Effectively communicate with your direct line manager providing recommendations.
- Document and deliver monthly 1:1’s.
- Remain up to date with procedures/processes and products and communicate this effectively to team.
Skills needed as Team Leader:
- Experience managing a successful contact centre team.
- Experience within performance management.
- Ability to understand data analysing team performance.
- Effective problem-solving and time management skills.
Please follow the link to apply for this contact centre Team Leader role based in Worksop.
Training and Quality Lead in Worksop employer: CCA Recruitment Group
Join a dynamic and supportive team in Worksop, where your leadership skills will be nurtured and valued. We offer competitive salaries, comprehensive benefits, and a culture that prioritises continuous development and employee growth. As a Training and Quality Lead, you will play a pivotal role in shaping the success of our operations while enjoying a collaborative work environment that encourages innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Training and Quality Lead in Worksop
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience managing contact centre teams aligns with their needs. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Show off your coaching skills! Be ready to discuss specific examples of how you've developed team members in the past. This is your chance to demonstrate your people management prowess!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our growing team!
We think you need these skills to ace Training and Quality Lead in Worksop
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Team Leader role. Highlight your contact centre experience and people management skills, as these are key for us. Use specific examples that showcase your ability to coach and develop teams.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're the perfect fit for the role. Mention your experience in performance management and how you can contribute to our team's success in Worksop.
Showcase Your Data Skills:Since analysing team performance data is crucial, make sure to mention any relevant experience you have with data analysis. We want to see how you’ve used data to drive improvements in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Numbers
As a Team Leader, you'll need to demonstrate your ability to analyse team performance data. Before the interview, brush up on key metrics and KPIs relevant to contact centres. Be ready to discuss how you've used data to drive improvements in your previous roles.
✨Showcase Your Coaching Skills
This role is all about coaching and developing your team. Prepare examples of how you've successfully coached team members in the past. Think about specific situations where your guidance led to improved performance or morale.
✨Communicate Effectively
Effective communication is crucial for a Team Leader. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask your interviewer about their communication strategies within the team.
✨Be Ready to Problem-Solve
Expect to face hypothetical scenarios during your interview that test your problem-solving skills. Think through common challenges in a contact centre environment and how you would address them. Showing your thought process can impress your interviewers.
