At a Glance
- Tasks: Lead and develop a dynamic contact centre team to achieve success.
- Company: Join a growing client in Worksop with a strong brand image.
- Benefits: Earn up to £31,000 plus benefits in a supportive environment.
- Other info: Great opportunity for career growth in a vibrant workplace.
- Why this job: Make a real impact by coaching and developing your team.
- Qualifications: Experience in managing contact centre teams and performance management.
The predicted salary is between 31000 - 31000 € per year.
Location: Worksop
Hours: 40 hours per week Mon-Fri
Salary: Up to £31,000 DOE + benefits
CCA Recruitment are excited to be recruiting for an experienced Operations Team Leader to join a growing client based in Worksop. We are looking for a Team Leader with contact centre team leadership experience and strong people management skills. If you are experienced in managing Operations teams, then this is the role for you!
The role of the Team Leader:
- Coach and develop staff using performance management tools to improve KPI’s and personal objectives.
- Continuous coaching and development of team to continue business success.
- Support in recruitment process whilst representing and promoting excellent brand image.
- Produce data in relation to team activity to identify any coaching and development needs.
- Effectively communicate with your direct line manager providing recommendations.
- Document and deliver monthly 1:1’s.
- Remain up to date with procedures/processes and products and communicate this effectively to team.
Skills needed as Team Leader:
- Experience managing a successful contact centre team.
- Experience within performance management.
- Ability to understand data analysing team performance.
- Effective problem-solving and time management skills.
Please follow the link to apply for this contact centre Team Leader role based in Worksop.
Team Leader in Worksop employer: CCA Recruitment Group
Join a dynamic and supportive team in Worksop as a Team Leader, where your leadership skills will be valued and nurtured. We offer competitive salaries, comprehensive benefits, and a culture that prioritises employee development and growth, ensuring you have the tools to succeed and advance in your career. Experience a workplace that fosters collaboration and innovation, making it an ideal environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Worksop
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for Team Leaders and practice your answers. We want you to showcase your people management skills and experience in contact centre operations.
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used data to improve team performance in past roles. This will highlight your analytical abilities and problem-solving skills, which are key for this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and ready to take on the challenge!
We think you need these skills to ace Team Leader in Worksop
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Team Leader role. Highlight your contact centre experience and people management skills, as these are key for us. Use specific examples that showcase your achievements in coaching and developing teams.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your experience with performance management and how you can contribute to our success in Worksop.
Showcase Your Data Skills:Since understanding data is crucial for this role, make sure to mention any experience you have with analysing team performance. We want to see how you’ve used data to drive improvements in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Numbers
As a Team Leader, you'll need to understand data and KPIs. Brush up on your ability to analyse team performance metrics before the interview. Be ready to discuss how you've used data to drive improvements in your previous roles.
✨Showcase Your Coaching Skills
Prepare examples of how you've coached and developed your team in the past. Think about specific situations where your guidance led to improved performance or morale. This will demonstrate your people management skills effectively.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might be asked how you would communicate changes or updates to your team, so have a few strategies in mind.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to discuss challenges you've faced in managing a contact centre team and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
