Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer complaints and provide top-notch service in a fast-paced environment.
- Company: Join a leading banking and financial services provider committed to excellence.
- Benefits: Enjoy a competitive salary, work from home, and flexible hours.
- Other info: Embrace a culture of collaboration, communication, and continuous improvement.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: 1 year of complaints handling experience in a regulated financial environment required.
The predicted salary is between 30000 - 30000 £ per year.
Work from home from day one! Contract: Permanent, Full Time (40hrs), between the hours of 8am – 8pm, Monday to Saturday. Start Dates: Various from 1st of June onwards.
My client delivers an outstanding customer experience, at every single opportunity, as a result of their commitment, passion and dedication to excellence. Due to their success, they have exciting opportunities in their Banking and Financial Services sector.
You must be able to evidence a minimum of 1 year's previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK).
Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- CIFAS and Sanctions checks
- Any other associated checks
About the role:
We are looking for highly motivated individuals who deliver on customer promises and consistently demonstrate and maintain strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast-paced environment and adapt well to change.
The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times.
What you’ll be doing:
- Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues.
- Prepare routine letters, memoranda and reports for approval, while following up on pending issues.
- Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.
- Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.
- Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports.
- Develop personal capabilities using existing formal and informal training opportunities.
- Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.).
- Collect and prepare standard data related to ongoing issues.
Who we’re looking for:
- Minimum 12 months experience of complaint handling in a financial services regulated environment in the UK.
- Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps.
- Excellent verbal and written communication.
- Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines.
- Objection handling whilst remaining professional.
Values my client is looking for:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward-thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Disclaimer: CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Complaints Handler in Warrington employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Warrington
✨Tip Number 1
Get your networking game on! Reach out to former colleagues or industry contacts who might know about openings. A personal recommendation can really give you the edge in landing that Complaints Handler role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and colleagues, being able to express yourself clearly is key. Try role-playing common complaint scenarios with a friend to boost your confidence.
✨Tip Number 3
Stay organised! Keep track of the jobs you apply for and follow up if you haven’t heard back. A polite nudge can show your enthusiasm and help keep you on their radar.
✨Tip Number 4
Apply through our website! We’ve got all the latest roles listed, and applying directly can sometimes speed up the process. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Complaints Handler in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints handling, especially within the financial services sector. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your previous experience makes you a great fit for the role. We love seeing genuine enthusiasm!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we expect from our team members when dealing with customers.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Stuff
Make sure you brush up on your knowledge of complaints handling in a financial services environment. Be ready to discuss specific examples from your past experience that demonstrate your ability to resolve complex issues and adhere to compliance processes.
✨Showcase Your Communication Skills
Since clear communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare to explain how you've built rapport with customers in the past and how you ensure they understand the next steps in the complaint resolution process.
✨Demonstrate Emotional Intelligence
Be prepared to showcase your emotional intelligence during the interview. Think of scenarios where you've empathised with a customer or handled objections professionally. This will highlight your ability to connect with customers and provide excellent service.
✨Emphasise Your Problem-Solving Skills
The role requires a solution-oriented mindset, so come equipped with examples of how you've tackled challenges in previous positions. Discuss your critical thinking process and how you approach problem-solving to reassure them that you're the right fit for their team.