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- Tasks: Lead and inspire a dynamic contact centre team to achieve success and improve performance.
- Company: Join a forward-thinking company in Wythenshawe with a focus on growth and development.
- Benefits: Competitive salary up to £32,000, plus benefits and opportunities for personal growth.
- Why this job: Make a real impact by coaching and motivating your team to deliver exceptional customer experiences.
- Qualifications: Experience in leading contact centre teams and a passion for coaching and development.
- Other info: Enjoy a vibrant work environment with rotating shifts and a chance to grow your career.
Role: Team Leader
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Location: Wythenshawe (office based)
Term: Full Time, Permanent
Contract: 40 hours per week Mon-Sun rotating shifts
Salary: Up to £32,000 DOE + benefits
CCA Recruitment are excited to be recruiting for a Team Leader to join a client based in Wythenshawe M22. This role is WORKING SHIFTS as your team will be speaking to customers
The ideal candidate will be someone who can inspire and motivate a team of contact centre professionals supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly to have a solid understanding of contact centre methodologies which you can draw on to coach and develop your team.
This will be a role that delivers growth through improved skills and behaviours of the team.
Role duties of the Team Leader:
Build and deliver success plans for the team
Evaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPI\’s
Continually assess the skill levels of the team, implementing remedial plans to enable success
Support personal development planning
Inspire teams with creative engagement and effective use of leadership tools to influence performance and create a high energy and motivated work environment
Individual coaching sessions for excellence
Identify and address barriers to success with individuals and the collective team
Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve.
Contribute to operational action plans and initiatives including process and system improvements
Articulate in providing reporting and analysis of the teams performance
Effective management of competencies for both self and the team
Deliver a fantastic customer experience through all interactions from self and the teamExperience required for this Team Leader role:
Evidence leading a contact centre team to success
Experience of delivering against against metrics
Experience of positively influencing growth and improvement with individuals
Experience of different sales and coaching methodology
Attention to detail
Proven track record of analytical and reporting skills
Excellent time and task management
Please follow the link to apply for this Team Leader role based in Wythenshawe
Team Leader employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to team leadership. Think about how you can showcase your experience in motivating teams and improving performance. We want you to shine!
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and how they operate will help you tailor your approach during interviews. Show them you’re not just a fit for the role, but for the team too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Highlight your experience in leading contact centre teams and any specific achievements that demonstrate your ability to inspire and motivate others.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of contact centre methodologies and how you’ve successfully coached teams in the past.
Showcase Your Analytical Skills: Since the role involves tracking performance and reporting, don’t forget to showcase your analytical skills. Include examples of how you've used data to drive improvements in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Stuff
Make sure you understand the role of a Team Leader in a contact centre. Brush up on key methodologies and metrics that are important for success in this position. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and motivated teams in the past. Think about specific situations where you identified training needs or implemented performance improvements. This will demonstrate your ability to lead effectively.
✨Be Ready to Discuss Performance Metrics
Since the role involves evaluating performance and achieving KPIs, be prepared to talk about how you've successfully managed metrics in previous roles. Bring data or examples that highlight your analytical skills and how they contributed to team success.
✨Engage with Enthusiasm
During the interview, let your passion for leading teams shine through. Use engaging language and show your excitement about creating a high-energy work environment. This will help you connect with the interviewers and leave a lasting impression.
