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- Tasks: Lead and inspire a dynamic contact centre team to achieve success and improve performance.
- Company: Join a forward-thinking company in Wythenshawe with a focus on growth and development.
- Benefits: Competitive salary up to £32,000, plus benefits and opportunities for personal growth.
- Why this job: Make a real impact by coaching and motivating your team to deliver exceptional customer experiences.
- Qualifications: Experience in leading contact centre teams and a passion for coaching and development.
- Other info: Enjoy a vibrant work environment with rotating shifts and a chance to grow your career.
The predicted salary is between 28800 - 38400 £ per year.
Role: Customer Service Team Leader Location: Watford – Hybrid working Salary: £32,500 + Benefits Contract: Full-time, Permanent About the Role We\’re looking for an enthusiastic and experienced Customer Service Team Leader to join a clients growing team based in Watford. In this role, you\’ll be responsible for leading a group of Customer Service Advisors, ensuring they deliver outstanding support to our customers every day. You\’ll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment. Key Responsibilities of this Customer Service Team Leader Lead and inspire a team of customer service advisors to deliver exceptional service. Monitor performance, provide coaching, and conduct regular one-to-one reviews. Handle escalated queries, ensuring swift resolution and customer satisfaction. Implement best practices to improve efficiency and service quality. Collaborate with other departments to streamline processes and enhance customer experience. Report on KPIs and contribute ideas for continuous improvement.About You We\’re looking for a Customer Service Team Leader who is: Experienced in customer service leadership, ideally within a fast-paced environment. Passionate about people development and skilled in coaching and motivating teams. Organised and proactive, with strong problem-solving abilities. Excellent communicator with a customer-first mindset. Adaptable and able to thrive under pressure.What We Offer for this Customer Service Team Leader role Competitive salary and performance-related bonus. Comprehensive training and career development opportunities. Supportive team culture with recognition for achievements. Generous holiday allowance and flexible working options.Please follow the link to apply for this Customer Service Manager role based in Watford. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail
Team Leader employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to team leadership. Think about how you can showcase your experience in motivating teams and improving performance. We want you to shine!
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and how they operate will help you tailor your approach during interviews. Show them you’re not just a fit for the role, but for the team too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Highlight your experience in leading contact centre teams and any specific achievements that demonstrate your ability to inspire and motivate others.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of contact centre methodologies and how you’ve successfully coached teams in the past.
Showcase Your Analytical Skills: Since the role involves tracking performance and reporting, don’t forget to showcase your analytical skills. Include examples of how you've used data to drive improvements in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Stuff
Make sure you understand the role of a Team Leader in a contact centre. Brush up on key methodologies and metrics that are important for success in this position. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and motivated teams in the past. Think about specific situations where you identified training needs or implemented performance improvements. This will demonstrate your ability to lead effectively.
✨Be Ready to Discuss Performance Metrics
Since the role involves evaluating performance and achieving KPIs, be prepared to talk about how you've successfully managed metrics in previous roles. Bring data or examples that highlight your analytical skills and how they contributed to team success.
✨Engage with Enthusiasm
During the interview, let your passion for leading teams shine through. Use engaging language and show your excitement about creating a high-energy work environment. This will help you connect with the interviewers and leave a lasting impression.
