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- Tasks: Lead and develop a dynamic contact centre team to achieve success.
- Company: Thriving business in St Ives, Cambridgeshire with a supportive culture.
- Benefits: Up to £35,000 salary, 33 days holiday, private medical insurance, and gym membership.
- Other info: Enjoy a Monday to Friday schedule with excellent career growth opportunities.
- Why this job: Make a real impact by coaching and developing a successful team.
- Qualifications: Experience in contact centre leadership and performance management.
The predicted salary is between 35000 - 35000 £ per year.
Location: St Ives, Cambridgeshire
Hours: 37.5 hours per week Mon-Fri
Salary: Up to £35,000 DOE + benefits
CCA Recruitment are excited to be recruiting for an experienced Contact Centre Team Leader to join a thriving business located in St Ives, Cambridgeshire. We are looking for a Team Leader with contact centre team leadership experience and strong people management skills. If you are experienced in managing a successful contact centre, then this is the role for you!
The role of the Team Leader:
- Coach and develop staff using performance management tools to improve KPI’s and personal objectives.
- Continuous coaching and development of team to continue business success.
- Support in recruitment process whilst representing and promoting excellent brand image.
- Produce data in relation to team activity to identify any coaching and development needs.
- Effectively communicate with your direct line manager providing recommendations.
- Document and deliver monthly 1:1’s.
- Remain up to date with procedures/processes and products and communicate this effectively to team.
Skills needed as Team Leader:
- Experience managing a successful contact centre team.
- Experience within performance management.
- Ability to understand data analysing team performance.
- Effective problem-solving and time management skills.
Benefits of a Team Leader:
- Monday to Friday – 37.5 hours per week (no weekends!)
- 33 Days holiday per year including bank holidays
- Holiday purchase scheme
- Salary sacrifice pension scheme
- Employee Assistance Programme
- Life assurance
- Private Medical Insurance
- Digital healthcare access
- Subsidised Gym membership
- Cycle to Work
- Eyecare contributions
- Electric car salary sacrifice scheme
- Weekly bootcamp class
- Savings & discount portal
Please follow the link to apply for this contact centre Team Leader role based in St Ives, Cambridgeshire.
Training & Quality Lead in St Ives employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Quality Lead in St Ives
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in contact centres. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and performance management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've improved KPIs or coached team members. Numbers speak volumes, so be ready to discuss your achievements!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Training & Quality Lead in St Ives
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your contact centre leadership experience and any relevant performance management achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Team Leader role. Share specific examples of how you've coached teams and improved KPIs in the past.
Showcase Your Data Skills: Since analysing team performance data is key for this role, don’t forget to mention any experience you have with data analysis. We want to see how you’ve used data to drive success in your previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Numbers
As a Team Leader, you'll need to understand data and KPIs. Before the interview, brush up on relevant metrics from your previous roles. Be ready to discuss how you used data to drive performance improvements in your team.
✨Showcase Your Coaching Skills
Prepare examples of how you've coached and developed team members in the past. Think about specific situations where your coaching led to measurable improvements. This will demonstrate your ability to lead and inspire others.
✨Understand the Brand
Research the company’s brand image and values. Be prepared to discuss how you would represent and promote this image while leading your team. Showing that you align with their ethos can set you apart from other candidates.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you faced challenges in a contact centre environment and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.