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- Tasks: Lead and develop a dynamic contact centre team to achieve success.
- Company: Thriving business in St Ives, Cambridgeshire with a supportive culture.
- Benefits: Up to £35,000 salary, 33 days holiday, private medical insurance, and gym membership.
- Other info: Enjoy a Monday to Friday schedule with excellent career growth opportunities.
- Why this job: Make a real impact by coaching and developing a successful team.
- Qualifications: Experience in contact centre leadership and performance management.
The predicted salary is between 30000 - 35000 £ per year.
Location: St Ives, Cambridgeshire
Hours: 37.5 hours per week Mon-Fri
Salary: Up to £35,000 DOE + benefits
CCA Recruitment are excited to be recruiting for an experienced Contact Centre Team Leader to join a thriving business located in St Ives, Cambridgeshire. We are looking for a Team Leader with contact centre team leadership experience and strong people management skills. If you are experienced in managing a successful contact centre, then this is the role for you!
The role of the Team Leader:
- Coach and develop staff using performance management tools to improve KPI’s and personal objectives.
- Continuous coaching and development of team to continue business success.
- Support in recruitment process whilst representing and promoting excellent brand image.
- Produce data in relation to team activity to identify any coaching and development needs.
- Effectively communicate with your direct line manager providing recommendations.
- Document and deliver monthly 1:1’s.
- Remain up to date with procedures/processes and products and communicate this effectively to team.
Skills needed as Team Leader:
- Experience managing a successful contact centre team.
- Experience within performance management.
- Ability to understand data analysing team performance.
- Effective problem-solving and time management skills.
Benefits of a Team Leader:
- Monday to Friday – 37.5 hours per week (no weekends!)
- 33 Days holiday per year including bank holidays
- Holiday purchase scheme
- Salary sacrifice pension scheme
- Employee Assistance Programme
- Life assurance
- Private Medical Insurance
- Digital healthcare access
- Subsidised Gym membership
- Cycle to Work
- Eyecare contributions
- Electric car salary sacrifice scheme
- Weekly bootcamp class
- Savings & discount portal
Please follow the link to apply for this contact centre Team Leader role based in St Ives, Cambridgeshire.
Training and Quality Lead in St Ives employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training and Quality Lead in St Ives
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for Team Leader positions and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your experience effectively.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've coached and developed your team in previous roles. Highlight your ability to analyse data and improve KPIs – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Training and Quality Lead in St Ives
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Highlight your contact centre experience and people management skills, as these are key for us. Use specific examples that showcase your achievements in coaching and developing teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your experience aligns with our needs. Be sure to mention your understanding of performance management and data analysis, as these are crucial for success.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your effective problem-solving abilities. We love candidates who can think on their feet and come up with solutions, so share any relevant experiences where you’ve tackled challenges head-on.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Numbers
As a Team Leader, you'll need to understand data and KPIs. Brush up on relevant metrics related to contact centre performance. Be ready to discuss how you've used data to drive improvements in your previous roles.
✨Showcase Your Coaching Skills
Prepare examples of how you've coached and developed team members in the past. Think about specific situations where your guidance led to improved performance or morale. This will demonstrate your ability to lead effectively.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might be asked how you would communicate changes to procedures or processes, so have a strategy in mind.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Prepare to discuss challenges you've faced in managing a team and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.