Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a contact centre team to achieve success and improve performance.
- Company: Thriving business in St Ives, Cambridgeshire with a supportive culture.
- Benefits: Up to £35,000 salary, 33 days holiday, private medical insurance, and gym membership.
- Other info: Monday to Friday hours with excellent career development opportunities.
- Why this job: Shape the future of a successful team while enjoying a great work-life balance.
- Qualifications: Experience in contact centre leadership and strong people management skills.
The predicted salary is between 35000 - 35000 £ per year.
Location: St Ives, Cambridgeshire
Hours: 37.5 hours per week Mon-Fri
Salary: Up to £35,000 DOE + benefits
CCA Recruitment are excited to be recruiting for an experienced Contact Centre Team Leader to join a thriving business located in St Ives, Cambridgeshire. We are looking for a Team Leader with contact centre team leadership experience and strong people management skills. If you are experienced in managing a successful contact centre, then this is the role for you!
The role of the Team Leader:
- Coach and develop staff using performance management tools to improve KPI’s and personal objectives.
- Continuous coaching and development of team to continue business success.
- Support in recruitment process whilst representing and promoting excellent brand image.
- Produce data in relation to team activity to identify any coaching and development needs.
- Effectively communicate with your direct line manager providing recommendations.
- Document and deliver monthly 1:1’s.
- Remain up to date with procedures/processes and products and communicate this effectively to team.
Skills needed as Team Leader:
- Experience managing a successful contact centre team.
- Experience within performance management.
- Ability to understand data analysing team performance.
- Effective problem-solving and time management skills.
Benefits of a Team Leader:
- Monday to Friday – 37.5 hours per week (no weekends!)
- 33 Days holiday per year including bank holidays
- Holiday purchase scheme
- Salary sacrifice pension scheme
- Employee Assistance Programme
- Life assurance
- Private Medical Insurance
- Digital healthcare access
- Subsidised Gym membership
- Cycle to Work
- Eyecare contributions
- Electric car salary sacrifice scheme
- Weekly bootcamp class
- Savings & discount portal
Please follow the link to apply for this contact centre Team Leader role based in St Ives, Cambridgeshire.
Team Leader in St Ives employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in St Ives
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience managing a contact centre can shine through. Practise common interview questions and have some examples ready that showcase your leadership skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’d be a fantastic fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Team Leader position, and applying directly can sometimes give you an edge. Let’s get you that dream job!
We think you need these skills to ace Team Leader in St Ives
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your contact centre leadership experience and any relevant achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Team Leader role. Share specific examples of how you've coached teams and improved performance.
Showcase Your Data Skills: Since analysing team performance is key, don’t forget to mention any experience you have with data analysis. We love seeing how you’ve used data to drive success in your previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Numbers
As a Team Leader, you'll need to demonstrate your ability to analyse team performance data. Brush up on key metrics and KPIs relevant to contact centres. Be ready to discuss how you've used data to drive improvements in your previous roles.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Think about specific situations where your coaching led to improved performance or morale. This will highlight your people management skills, which are crucial for this role.
✨Understand the Brand
Research the company’s brand image and values. Be prepared to discuss how you would represent and promote these within your team. Showing that you align with their culture will make you a more attractive candidate.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to tackle challenges in a contact centre environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.