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For Companies At a Glance
- Tasks: Enhance service delivery and streamline processes for a better experience.
- Company: Join a forward-thinking team dedicated to service improvement.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by improving processes and driving efficiency.
- Qualifications: Experience in process improvement and strong project management skills.
- Other info: Dynamic role with varied projects and a chance to lead change.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Service Improvement Manager to join the team and help make processes and experiences smoother, easier, and more efficient. In this role, you’ll work to enhance service delivery, reduce friction, and ensure changes are implemented effectively across the department. Your work will directly impact operational efficiency, service quality, and overall satisfaction.
What You’ll Be Doing
- Identify and deliver improvements that simplify processes and enhance the experience for all stakeholders.
- Reduce the need for direct contact by promoting self-service solutions such as digital platforms and chatbots.
- Drive first-contact resolution by owning a portfolio of projects and ensuring the right information is delivered first time.
- Support the planning and coordination of projects and business improvement initiatives.
- Act as a subject matter expert on department processes to inform and guide future changes.
- Conduct reviews and workshops to optimise operations and ensure compliance and risk management standards are met.
- Develop and maintain process documentation and knowledge management content.
What Experience We’re Looking For
- Experience with process improvement methodologies (e.g., Lean, Six Sigma).
- Strong project management and business change skills.
- Ability to gather and validate requirements and support change readiness.
- Experience in business process management, including mapping and standards.
- Experience with AI deployment is desirable.
- Excellent presentation skills, both creating and delivering content.
- Confidence working with large datasets and generating actionable insights.
- Strong attention to detail for documentation, testing, and risk management.
Key Measures of Success
- Deliver projects on time, on budget, and meeting expected outcomes.
- Champion and deliver approved internal initiatives, achieving agreed measurable results.
- Maintain accuracy and clarity in process, knowledge, and system documentation.
Why Join Us?
This is an opportunity to play a pivotal role in improving processes and experiences while working on varied projects that make a real difference. If you’re passionate about service improvement, process excellence, and delivering tangible results, we’d love to hear from you. Apply today.
Service Improvement Manager employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your process improvement projects. This will give you an edge and show potential employers what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to service improvement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace Service Improvement Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with process improvement methodologies like Lean or Six Sigma. We want to see how your skills align with the role of Service Improvement Manager, so don’t hold back!
Showcase Your Projects: When detailing your experience, focus on specific projects where you’ve driven improvements or managed change. We love seeing concrete examples of how you’ve made processes smoother and more efficient, so let us know what you’ve achieved!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for easy reading and make sure to highlight your attention to detail, especially in documentation and risk management. We appreciate clarity as much as you do!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Methodologies
Brush up on process improvement methodologies like Lean and Six Sigma. Be ready to discuss how you've applied these in past roles, as this will show your understanding of the tools needed to enhance service delivery.
✨Showcase Your Project Management Skills
Prepare examples of projects you've managed, focusing on how you delivered results on time and within budget. Highlight your ability to coordinate initiatives and drive change, as this is crucial for the role.
✨Demonstrate Your Analytical Prowess
Be prepared to talk about your experience with large datasets and how you've generated actionable insights from them. This will showcase your attention to detail and your capability to support data-driven decision-making.
✨Engage with Real Scenarios
Think of specific scenarios where you've optimised operations or improved processes. Use these examples to illustrate your problem-solving skills and your ability to implement effective changes across departments.
