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For Companies At a Glance
- Tasks: Be the vital link between customers and our busy workshops, handling diverse tasks daily.
- Company: Join a dynamic team in a fast-paced automotive environment across Glasgow.
- Benefits: Earn up to £35,000 with uncapped commission and enjoy weekends off.
- Why this job: Experience variety every day while building relationships and enhancing customer satisfaction.
- Qualifications: Customer service experience is key; motor trade experience is a bonus.
- Other info: Access extensive training and clear career progression opportunities.
The predicted salary is between 26500 - 28500 £ per year.
Overview
Job Title: Service Advisor
Location: Multiple sites across Glasgow (Bellshill and Govan)
Hours: 42 hours per week, Monday to Friday only – no weekends
Salary: £26,500 – £28,500 basic OTE £35,000
The Opportunity
We\’re looking for confident, customer-focused Service Advisors to become the essential link between our customers and our busy workshops. This is more than just a desk job – it\’s fast-paced, people-driven, and full of variety. One moment you\’ll be reassuring a customer, the next you\’ll be coordinating with technicians or spotting opportunities to add value. If you thrive on challenge, enjoy building relationships, and want every day to feel different, this is the role for you.
What We\’re Looking For
- Previous experience as a Service Advisor in the motor trade is highly desirable.
- Strong backgrounds in customer service (hospitality, call centres, retail, or service industries) will also be considered.
- Calm, organised, and able to manage multiple priorities effectively.
- Strong communicator who can handle difficult conversations with professionalism.
- Proactive, with the ability to upsell service plans and additional products.
What You\’ll Get in Return
- Realistic OTE of £35,000, with uncapped commission on service plans.
- Monday to Friday only – enjoy your weekends off.
- Departmental bonus when team targets are achieved.
- Extensive training, including on-the-job, manufacturer-led, and specialist courses.
- Clear career progression into Workshop Control, Warranty, Supervisory, Aftersales, or Service Management.
- Access to Eastern Western\’s Accelerator Programme for long-term career development.
Working Hours
- 42 hours per week
- Monday to Friday only (no weekends)
- Standard: 08:00 – 18:00 (some sites offer staggered starts at 07:00 / 08:00 / 09:00)
The Challenge
This is a high-volume, customer-facing role where no two days are the same. From booking in vehicles and updating customers to handling invoices, calls, and walk-ins, you\’ll be at the heart of a busy, fast-paced environment. It can be demanding, but for the right individual it\’s also highly rewarding and offers real scope for career growth.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
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Service Advisor employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to handle various customer interactions. Role-play with friends or family to get comfortable with difficult conversations and upselling.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral when you apply through our site.
✨Tip Number 4
Stay organised! Juggling multiple tasks is key in this role. Use tools like to-do lists or apps to keep track of your applications and follow-ups, ensuring you never miss an opportunity.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, whether it's from hospitality, retail, or any other field. We want to see how you can connect with customers and handle their needs effectively.
Tailor Your CV: Don’t just send a generic CV! Tailor it to the Service Advisor role by emphasising relevant skills and experiences. We love seeing candidates who take the time to align their application with what we’re looking for.
Be Clear and Concise: When writing your cover letter or CV, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of the motor trade and customer service best practices. Familiarise yourself with common service plans and upselling techniques, as this role is all about being proactive and adding value for customers.
✨Showcase Your Communication Skills
As a Service Advisor, you'll need to handle various conversations, including difficult ones. Prepare examples from your past experiences where you successfully managed challenging customer interactions. This will demonstrate your professionalism and calmness under pressure.
✨Demonstrate Your Organisational Skills
This role requires juggling multiple tasks at once. During the interview, share specific instances where you've effectively managed competing priorities. Highlight any tools or methods you use to stay organised, as this will show you're ready for the fast-paced environment.
✨Be Ready to Upsell
Think about how you can add value to customers through upselling service plans or additional products. Prepare a few strategies or examples of how you've successfully upsold in previous roles, as this will align perfectly with what they're looking for in a candidate.
