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- Tasks: Lead and coach a dynamic sales team to achieve operational excellence.
- Company: Join a forward-thinking recruitment agency in the UK.
- Benefits: Full-time role with competitive salary and growth opportunities.
- Why this job: Shape team culture and make a real impact on success.
- Qualifications: Proven leadership skills and a passion for customer experience.
- Other info: Fast-paced environment perfect for ambitious leaders.
The predicted salary is between 36000 - 60000 £ per year.
A recruitment agency in the UK is seeking an experienced Sales Contact Centre Team Leader. In this full-time position, you will lead a small team, coach front-line agents, and ensure operational excellence. This role requires strong leadership skills, a focus on customer experience, and the ability to thrive in a fast-paced environment. Join us to help shape team culture and make a significant impact on success.
Senior Sales Contact Centre Leader: Elevate Performance employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Contact Centre Leader: Elevate Performance
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Sales Contact Centre Leader role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to leadership in a contact centre. We recommend role-playing with a friend or using online resources to sharpen your responses and showcase your coaching skills.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight your past successes in leading teams and improving customer experience. Numbers speak volumes, so don’t shy away from sharing metrics that demonstrate your impact.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications and follow up on them.
We think you need these skills to ace Senior Sales Contact Centre Leader: Elevate Performance
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully led teams in the past and what strategies you used to elevate their performance.
Focus on Customer Experience: Since this role is all about enhancing customer experience, share specific examples of how you've improved customer satisfaction in previous roles. We love to see real-life impacts you've made!
Be Clear and Concise: In a fast-paced environment like ours, clarity is key. Keep your application straightforward and to the point. We appreciate well-structured applications that are easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've successfully led teams in the past, especially in fast-paced environments.
✨Showcase Customer Experience Focus
Prepare to discuss how you prioritise customer experience in your leadership role. Think of instances where your coaching directly improved customer satisfaction or team performance, and be ready to share those stories.
✨Demonstrate Operational Excellence
Familiarise yourself with key metrics that define operational excellence in a contact centre. Be prepared to talk about how you've used data to drive improvements and ensure your team's success.
✨Cultural Fit Matters
Research the company culture and think about how you can contribute to shaping it. During the interview, express your enthusiasm for building a positive team environment and share ideas on how to foster collaboration and motivation among team members.
