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- Tasks: Lead and coach a dynamic sales team to achieve targets and enhance performance.
- Company: Join CCA Recruitment, a thriving agency dedicated to connecting talent with opportunities.
- Benefits: Enjoy 25 days holiday, casual dress, gym membership, and private dental insurance.
- Why this job: Be part of a supportive culture that values growth and development in a successful contact centre.
- Qualifications: Experience in managing a contact centre team and strong performance management skills required.
- Other info: Flexible shifts available, with a salary up to £40,000 plus bonuses.
The predicted salary is between 32000 - 40000 £ per year.
Location: Romford
Hours: 37.5 hours per week
Shifts: Mon-Sun between hours of 8am-8pm
Salary: Up to £40,000 DOE bonus + benefits
CCA Recruitment are excited to be recruiting for a Contact Centre Sales Team Leader to join a thriving business. We are looking for a Team Leader with contact centre team leadership experience and strong people management skills. If you are experienced in managing a successful contact centre, then this is the role for you!
The role of the Sales Team Leader:
- Coach and develop staff using performance management tools to improve KPI's and personal objectives.
- Continuous coaching and development of team to continue business success.
- Support in recruitment process whilst representing and promoting excellent brand image.
- Produce data in relation to team activity to identify any coaching and development needs.
- Effectively communicate with your direct line manager providing recommendations.
- Document and deliver monthly 1:1's.
- Remain up to date with procedures/processes and products and communicate this effectively to team.
Skills needed as Sales Team Leader:
- Experience managing a successful contact centre team.
- Experience within performance management.
- Ability to understand data analysing team performance.
- Effective problem-solving and time management skills.
Benefits of a Sales Team Leader:
- 25 days hols + bank holidays
- Casual dress
- Company pension
- Life insurance
- Private dental insurance
- Wellness programme
- Gym Membership
Please follow the link to apply for this contact centre Sales Team Leader role based in Romford.
Sales Team Leader employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends in contact centre management. Understanding current best practices and technologies can give you an edge during interviews, showing that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Prepare specific examples of how you've successfully led a team in the past. Highlight your coaching techniques and any improvements in KPIs that resulted from your leadership to demonstrate your effectiveness as a Sales Team Leader.
✨Tip Number 3
Network with professionals in the contact centre industry. Attend relevant events or join online forums to connect with others who may provide insights or even referrals for the Sales Team Leader position.
✨Tip Number 4
Research CCA Recruitment and their client’s values and culture. Tailoring your approach to align with their mission can help you stand out as a candidate who is not only qualified but also a great fit for their team.
We think you need these skills to ace Sales Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing a contact centre team. Focus on your leadership skills, performance management experience, and any relevant achievements that demonstrate your ability to improve KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Sales Team Leader role. Mention specific examples of how you've coached and developed teams in the past, and how you can contribute to the success of the company.
Showcase Data Analysis Skills: Since the role requires understanding data to analyse team performance, include any relevant experience you have with data analysis in your application. Highlight tools or methods you've used to track and improve team performance.
Prepare for Potential Questions: Think about common interview questions related to team leadership and performance management. Prepare answers that reflect your problem-solving abilities and time management skills, as these are crucial for the role.
How to prepare for a job interview at CCA Recruitment Group
✨Showcase Your Leadership Skills
As a Sales Team Leader, your ability to manage and motivate a team is crucial. Be prepared to share specific examples of how you've successfully led a team in the past, focusing on your coaching methods and how you improved team performance.
✨Understand Performance Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to contact centres. During the interview, demonstrate your ability to analyse data and explain how you've used metrics to drive team success and identify areas for improvement.
✨Communicate Effectively
Effective communication is vital in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would communicate updates and changes to your team, ensuring everyone is aligned with company goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of situations where you've had to resolve conflicts or make tough decisions, and be ready to explain your thought process and outcomes.
