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- Tasks: Lead and coach a dynamic sales team to achieve targets and enhance performance.
- Company: Join CCA Recruitment, a thriving agency dedicated to connecting talent with opportunity.
- Benefits: Enjoy 25 days holiday, casual dress, gym membership, and private dental insurance.
- Why this job: Be part of a supportive culture that values growth and development in a successful contact centre.
- Qualifications: Experience in managing a contact centre team and strong performance management skills required.
- Other info: Flexible shifts available, with a salary up to £40,000 plus bonuses.
The predicted salary is between 24000 - 40000 £ per year.
Location: Romford
Hours: 37.5 hours per week
Shifts: Mon-Sun between hours of 8am-8pm
Salary: Up to £40,000 DOE bonus + benefits
CCA Recruitment are excited to be recruiting for a Contact Centre Sales Team Leader to join a thriving business. We are looking for a Team Leader with contact centre team leadership experience and strong people management skills. If you are experienced in managing a successful contact centre, then this is the role for you!
The role of the Sales Team Leader:
- Coach and develop staff using performance management tools to improve KPI's and personal objectives.
- Continuous coaching and development of team to continue business success.
- Support in recruitment process whilst representing and promoting excellent brand image.
- Produce data in relation to team activity to identify any coaching and development needs.
- Effectively communicate with your direct line manager providing recommendations.
- Document and deliver monthly 1:1's.
- Remain up to date with procedures/processes and products and communicate this effectively to team.
Skills needed as Sales Team Leader:
- Experience managing a successful contact centre team.
- Experience within performance management.
- Ability to understand data analysing team performance.
- Effective problem-solving and time management skills.
Benefits of a Sales Team Leader:
- 25 days hols + bank holidays
- Casual dress
- Company pension
- Life insurance
- Private dental insurance
- Wellness programme
- Gym Membership
Please follow the link to apply for this contact centre Sales Team Leader role based in Romford.
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Team Leader
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to a contact centre. Understanding these metrics will help you demonstrate your ability to manage and improve team performance during interviews.
✨Tip Number 2
Prepare examples of how you've successfully coached and developed team members in the past. Be ready to discuss specific situations where your leadership made a positive impact on team performance.
✨Tip Number 3
Research the company’s brand image and values. Being able to articulate how you can represent and promote these values within the team will set you apart from other candidates.
✨Tip Number 4
Brush up on your data analysis skills. Being able to interpret team performance data and identify coaching needs will be crucial in this role, so be prepared to discuss your analytical approach.
We think you need these skills to ace Sales Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing contact centre teams. Focus on your leadership skills, performance management experience, and any relevant achievements that demonstrate your ability to improve KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully coached and developed teams in the past, and how you can contribute to the company's success.
Highlight Relevant Skills: In your application, emphasise your problem-solving abilities, time management skills, and experience with data analysis. These are crucial for the Sales Team Leader position and will help you stand out.
Follow Application Instructions: Ensure you follow all application instructions provided by CCA Recruitment. This includes submitting your CV and cover letter through the specified link on our website, and double-checking for any additional documents required.
How to prepare for a job interview at CCA Recruitment Group
✨Showcase Your Leadership Skills
As a Sales Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and developing staff to meet KPIs.
✨Understand Performance Management
Familiarise yourself with performance management tools and techniques. Be ready to discuss how you've used data to analyse team performance and implement improvements in previous roles.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing recommendations for team improvements or addressing challenges.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and time management skills. Think of specific situations where you had to overcome challenges and how you approached them.
