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For Companies At a Glance
- Tasks: Engage with customers, manage accounts, and promote products through calls.
- Company: Join a dynamic team in Watford focused on customer excellence.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and great perks.
- Why this job: Be part of a supportive culture that values your input and growth.
- Qualifications: Experience in contact centres and a passion for customer service are essential.
- Other info: This is a permanent role with flexible hours and a vibrant team atmosphere.
The predicted salary is between 19800 - 27600 £ per year.
This is an exciting opportunity for an experienced contact centre Account Manager to join my Watford based client, giving their customers the best experience possible. The role involves making outbound calls to check on stock levels and advise on new products with customers.
Do you have experience working in a contact centre team who speak to existing customers? Do you strive for customer excellence? The team actively manages sales and compliance for a number of customers through inbound and outbound calls. Key to the team's success will be the ability to achieve targets in a profitable way, supporting the Customer Operations team when necessary to ensure optimum levels of service are delivered.
Role Responsibilities for the Sales Account Manager:
- To build relationships, actively promote and influence positive changes to customers.
- Maximise customer contact time by making effective outbound contacts, in-line with outlet contact strategy, through effective diary management and time planning.
- Demonstrate a good understanding of both multiple and customer environments to effectively advise retailers on matters of sales growth, brand promotion, merchandising, stock management & adherence to mandatory regulations.
- Demonstrate effective customer communication in a blended approach to working with other departments.
- Resolve customer issues as and when raised, taking ownership to gain resolutions if required.
- To review, utilise and update data records held in CRM systems.
- Provide targeted inbound and outbound support to other operational activities, initiatives and projects as required.
- Where necessary, refer issues to relevant internal/external departments using correct escalation procedures.
- Act as an ambassador for the company.
Sales Account Manager employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Account Manager
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you will be selling and how it benefits customers will help you stand out during interviews and discussions.
✨Tip Number 2
Brush up on your customer service skills. Since this role focuses heavily on customer interaction, showcasing your ability to handle customer queries and resolve issues effectively will be crucial.
✨Tip Number 3
Prepare examples of how you've successfully managed accounts or relationships in previous roles. Being able to share specific instances where you've achieved targets or improved customer satisfaction can make a strong impression.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Sales Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contact centre management and customer service. Use specific examples that demonstrate your ability to build relationships and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer excellence and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, particularly in managing customer relationships and resolving issues.
Highlight Relevant Skills: In your application, emphasise skills such as effective communication, time management, and CRM proficiency. These are crucial for the Sales Account Manager role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Be prepared to discuss specific examples of how you've resolved customer issues and improved their experience, as this role heavily focuses on customer excellence.
✨Demonstrate Your Sales Acumen
Since the position involves making outbound calls and promoting products, be ready to showcase your sales skills. Prepare to talk about your previous successes in sales, how you achieved targets, and any strategies you used to influence customer decisions.
✨Familiarise Yourself with CRM Systems
Understanding how to use CRM systems is crucial for this role. Brush up on your knowledge of CRM tools and be ready to discuss how you've used them in past roles to manage customer relationships and data effectively.
✨Prepare Questions About the Company
Show your interest in the company by preparing thoughtful questions. Ask about their approach to customer service, team dynamics, or how they measure success in the Sales Account Manager role. This demonstrates your enthusiasm and helps you assess if it's the right fit for you.
