At a Glance
- Tasks: Assist customers with travel queries via phone, chat, and email.
- Company: Join a fun, travel-loving team in Edinburgh.
- Benefits: 33 days annual leave, hybrid working, and free gym access.
- Other info: Genuine career development opportunities and a supportive team culture.
- Why this job: Combine your love for travel with customer service in a vibrant environment.
- Qualifications: Fluent in English and Russian, strong communication skills required.
Join a fun, travel-loving team in Edinburgh!
Why you'll love it here as a Russian-Speaking Customer Service Advisor:
- £26,800 & monthly bonus up to £70 per month
- 33 days annual leave (including bank holidays)
- Employee Assistance Program, wellbeing support & enhanced sick pay
- Enhanced family policies (maternity, paternity & adoption)
- Life insurance worth 4x your annual salary
- Hybrid working options (based on performance)
- Free on-site gym or discounted memberships at Nuffield Health & PureGym
- Continuous learning & genuine career development opportunities
What you'll do as a Russian-Speaking Customer Service Advisor:
- Help customers with travel enquiries via phone, chat, and email
- Solve problems with empathy and efficiency
- Stay updated on promotions and policies
- Support your team on projects and huddles
What you'll bring as a Russian-Speaking Customer Service Advisor:
- Fluent in English and Russian (written and verbal)
- Strong communication and problem-solving skills
- Ability to handle multiple web chats with fast, accurate typing
- Confident working towards and achieving KPIs / Targets
- Motivated, adaptable, with eagerness to learn and grow
When and where:
- Russian line hours: Mon-Sun, 8 AM - 5 PM
- Edinburgh - Onsite
- Start Date: June & July 2026
Russian Customer Service Advisor employer: CCA Recruitment Group
Join a vibrant and travel-loving team in Edinburgh as a Russian-Speaking Customer Service Advisor, where you'll enjoy a supportive work culture that prioritises employee wellbeing with 33 days of annual leave, enhanced family policies, and continuous learning opportunities. With hybrid working options and access to on-site fitness facilities, this role not only offers competitive pay but also fosters personal and professional growth in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Russian Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might know someone in the travel industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. Show off your problem-solving skills and how you handle tricky situations with empathy.
✨Tip Number 3
Don’t forget to showcase your language skills! Being fluent in Russian and English is a huge asset. Make sure to highlight this during interviews and in conversations with potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Russian Customer Service Advisor
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a Russian-speaking Customer Service Advisor, make sure to highlight your fluency in both Russian and English. Use examples from your past experiences where you’ve successfully communicated in these languages.
Tailor Your CV:Don’t just send the same CV everywhere! Tailor it to match the job description. Emphasise your problem-solving skills and any experience you have in customer service or travel-related roles. We love seeing how you fit into our fun, travel-loving team!
Be Personable in Your Cover Letter:Your cover letter is your chance to show us your personality! Share why you’re passionate about travel and helping customers. A friendly tone can go a long way in making a great first impression.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at CCA Recruitment Group
✨Brush Up on Your Language Skills
Since this role requires fluency in both Russian and English, make sure you're comfortable switching between the two. Practise common customer service phrases and scenarios in both languages to show off your skills during the interview.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. Being able to discuss how you align with their culture and goals will impress the interviewers and show that you’re genuinely interested in the position.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Passion for Travel
Since the role is travel-related, share your own travel experiences and how they’ve shaped your customer service approach. This personal touch can help you connect with the interviewers and demonstrate your enthusiasm for the industry.
