At a Glance
- Tasks: Engage with customers to retain their business and ensure satisfaction.
- Company: Join a growing team in a dynamic office environment in Altrincham.
- Benefits: Competitive salary with OTE, plus additional benefits.
- Other info: Target-driven role with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers stay happy and loyal.
- Qualifications: Experience in customer-facing roles and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Location: Altrincham (fully office based)
Hours: Mon-Fri between 8am-6pm, Sat 9am-5.30pm (1 in 4)
Salary: £26,228 OTE £40,000 + benefits
This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Fully office working at their Altrincham office.
Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction?
The Role of a Customer Retentions Advisor:
- Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business.
- Negotiate Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company.
- Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty.
- Target Driven: Achieve and exceed individual and team retention targets.
- Data Management: Accurately update CRM systems.
Retention Advisor employer: CCA Recruitment Group
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