At a Glance
- Tasks: Provide top-notch customer service and resolve queries in a friendly manner.
- Company: Join a dynamic call centre team with a focus on customer satisfaction.
- Benefits: Earn £12.71 per hour, with weekend rates of £15.20, plus flexible remote work.
- Other info: Full training provided; great opportunity for career growth.
- Why this job: Be the voice that helps customers and gain valuable experience in a supportive environment.
- Qualifications: Strong communication skills and a positive attitude are essential.
Temporary Contract - 12 weeks with option to extend
Location: Tamworth, B77 - Training on site, then fully remote working
Hours: Part time, 22.5 hours per week working Sat - Mon, shifts available are either Sat - Mon 8am - 4pm or Sat - Sun 2pm - 10pm, Mon 12pm - 8pm
Salary: £12.71 hourly rate, uplifted on weekends to £15.20 per hour.
Start Date: Monday 6th July
Checks: DBS, RTW and reference checks to be completed
About the Role
We're looking for enthusiastic and customer-focused individuals to join our busy call centre team. As a Part Time Call Centre Advisor, you'll be the first point of contact for our customers, handling inbound calls, resolving queries, and providing excellent service with every interaction.
Key Responsibilities of the Customer Service Advisor
- To deliver excellent Customer Service
- To manually input accurate data on an Electronic Job Card System
- Answering customer calls in a professional and friendly manner
- Resolving queries efficiently and accurately
- Providing product/service information to customers
- Logging details of calls into our system
- Escalating issues to the relevant department when necessary
What We're Looking for as Customer Service Advisor
- Strong communication skills both verbal and written
- Excellent listening skills and attention to detail
- Ability to work well individually or as part of a team
- Empathy and patience
- Positive Attitude
- PC literate
You should also have for this Customer Service Advisor
- Excellent Customer Service experience
- Ideally have previous experience working within a busy multichannel Contact Centre - Demonstrating the ability to communicate with customers over several communication channels - not essential as full training provided
Part Time Contact Centre Advisor employer: CCA Recruitment Group
Join our dynamic team as a Part Time Contact Centre Advisor in Tamworth, where we prioritise a supportive work culture and offer flexible hours to fit your lifestyle. Enjoy competitive pay rates, including weekend uplifts, and benefit from comprehensive training that empowers your professional growth. With a focus on excellent customer service, you'll find meaningful work that makes a difference in our customers' lives while enjoying the convenience of remote working after initial training.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Contact Centre Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like CCA Recruitment Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at CCA Recruitment Group and let us see your personality shine through!
We think you need these skills to ace Part Time Contact Centre Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and CCA Recruitment Group.
Get Familiar with Our Brand:Before applying, take some time to learn about CCA Recruitment Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at CCA Recruitment Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress CCA Recruitment Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which CCA Recruitment Group will surely appreciate.
