At a Glance
- Tasks: Lead and inspire a high-performing sales team to achieve ambitious targets.
- Company: Dynamic company with a supportive, high-energy culture.
- Benefits: Competitive salary, performance bonuses, and career progression opportunities.
- Other info: Comprehensive training and a focus on continuous improvement.
- Why this job: Make a real impact while coaching and developing a talented team.
- Qualifications: Proven experience in managing sales teams and strong leadership skills.
Location: Abingdon
Full‑time
Salary: £60,000 + performance bonus
We are searching for an energetic and commercially minded Sales Call Centre Manager to lead our high‑performing inbound sales teams. This role is perfect for someone who thrives in a fast‑paced environment, loves coaching people to success, and knows how to turn ambitious sales targets into reality. You will take ownership of day‑to‑day operations, performance strategy, and team culture, ensuring every customer interaction drives value and every agent has the tools to excel.
Key Responsibilities:- Leadership of inbound sales teams: Inspire, coach, and develop team leaders and agents to achieve outstanding results.
- Performance management: Set KPIs, monitor performance, and implement action plans to maximise conversion and revenue.
- Sales strategy execution: Drive outbound and inbound sales campaigns, ensuring alignment with business goals.
- Operational oversight: Manage staffing, scheduling, and workflow to maintain efficiency and service quality.
- Training and development: Deliver coaching, skills development, and sales training to elevate capability.
- Data‑driven decision‑making: Use insights, dashboards, and reporting to optimise performance and identify opportunities.
- Customer experience enhancement: Ensure every interaction reflects our brand values and delivers exceptional service.
- Proven experience managing a sales call centre with strong results in outbound, inbound, or blended environments.
- Strong leadership and coaching skills with the ability to motivate diverse teams.
- Commercial acumen and a track record of hitting and exceeding sales targets.
- Excellent communication abilities and confidence influencing stakeholders.
- Analytical mindset with experience using CRM and call centre technology.
- Passion for customer experience and continuous improvement.
- Competitive salary and bonus structure tied to performance.
- Career progression opportunities within a growing organisation.
- Supportive, high‑energy culture where your ideas and leadership make a real impact.
- Comprehensive training and development to support your growth.
Call Centre Manager in Oxford employer: CCA Recruitment Group
Join our dynamic team in Abingdon as a Sales Call Centre Manager, where you'll thrive in a supportive and high-energy culture that values your leadership and innovative ideas. We offer a competitive salary with performance bonuses, comprehensive training, and clear career progression opportunities, ensuring you have the tools and support to excel while making a meaningful impact on our customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Manager in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CCA Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CCA Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Manager in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CCA Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at CCA Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CCA Recruitment Group!
How to prepare for a job interview at CCA Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
