At a Glance
- Tasks: Lead and inspire a high-performing sales team to achieve ambitious targets.
- Company: Dynamic company with a supportive, high-energy culture.
- Benefits: Competitive salary, performance bonuses, and career progression opportunities.
- Other info: Comprehensive training and a focus on continuous improvement.
- Why this job: Make a real impact while coaching and developing a talented team.
- Qualifications: Proven experience in managing sales teams and strong leadership skills.
Location: Abingdon
Full‑time
Salary: £60,000 + performance bonus
We are searching for an energetic and commercially minded Sales Call Centre Manager to lead our high‑performing inbound sales teams. This role is perfect for someone who thrives in a fast‑paced environment, loves coaching people to success, and knows how to turn ambitious sales targets into reality. You will take ownership of day‑to‑day operations, performance strategy, and team culture, ensuring every customer interaction drives value and every agent has the tools to excel.
Key Responsibilities:- Leadership of inbound sales teams: Inspire, coach, and develop team leaders and agents to achieve outstanding results.
- Performance management: Set KPIs, monitor performance, and implement action plans to maximise conversion and revenue.
- Sales strategy execution: Drive outbound and inbound sales campaigns, ensuring alignment with business goals.
- Operational oversight: Manage staffing, scheduling, and workflow to maintain efficiency and service quality.
- Training and development: Deliver coaching, skills development, and sales training to elevate capability.
- Data‑driven decision‑making: Use insights, dashboards, and reporting to optimise performance and identify opportunities.
- Customer experience enhancement: Ensure every interaction reflects our brand values and delivers exceptional service.
- Proven experience managing a sales call centre with strong results in outbound, inbound, or blended environments.
- Strong leadership and coaching skills with the ability to motivate diverse teams.
- Commercial acumen and a track record of hitting and exceeding sales targets.
- Excellent communication abilities and confidence influencing stakeholders.
- Analytical mindset with experience using CRM and call centre technology.
- Passion for customer experience and continuous improvement.
- Competitive salary and bonus structure tied to performance.
- Career progression opportunities within a growing organisation.
- Supportive, high‑energy culture where your ideas and leadership make a real impact.
- Comprehensive training and development to support your growth.
Call Centre Manager in Oxford employer: CCA Recruitment Group
Join our dynamic team in Abingdon as a Sales Call Centre Manager, where you'll thrive in a supportive and high-energy culture that values your leadership and innovative ideas. We offer a competitive salary with performance bonuses, comprehensive training, and clear career progression opportunities, ensuring you have the tools and support to excel while making a meaningful impact on our customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Sales Call Centre Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to call centre management. Think about how you would inspire and coach your team to hit those ambitious sales targets, and be ready to share your success stories!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to drive performance in previous roles. Bring examples of how you've set KPIs and maximised conversion rates to the table during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Call Centre Manager in Oxford
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and coached teams in the past, so share specific examples that demonstrate your ability to motivate others and achieve results.
Be Data-Driven:Since we value analytical minds, include any experience you have with data analysis or using CRM systems. Talk about how you've used insights to drive performance and improve sales strategies in your previous roles.
Tailor Your Application:Make your application stand out by tailoring it to our job description. Use keywords from the listing and relate your experiences directly to the responsibilities and skills we're looking for. This shows us you're genuinely interested in the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you get all the updates regarding your application status. Plus, it’s super easy!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Numbers
As a Sales Call Centre Manager, you'll need to demonstrate your understanding of KPIs and sales metrics. Brush up on your past performance stats and be ready to discuss how you've driven results in previous roles. This shows you’re data-driven and results-oriented.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think of specific examples where you've inspired or coached your team to success. Highlight how you’ve developed team culture and improved performance, as this is crucial for the role.
✨Align with Their Goals
Research the company’s sales strategy and values. Be ready to discuss how your experience aligns with their goals and how you can contribute to enhancing customer experience. This shows that you’re not just looking for any job, but that you’re genuinely interested in their mission.
✨Prepare Questions
Have insightful questions ready to ask at the end of the interview. Inquire about their current challenges in the call centre or how they measure success. This demonstrates your interest in the role and helps you assess if it’s the right fit for you.
