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- Tasks: Engage with customers, upsell products, and ensure their appliances are fully covered.
- Company: Join a trusted partner for leading brands in appliance protection.
- Benefits: Earn £24,500 plus bonuses, enjoy 33 days leave, and access great discounts.
- Why this job: Combine sales skills with a healthy work-life balance in a supportive environment.
- Qualifications: Experience in targeted sales and excellent communication skills required.
- Other info: Remote work available with opportunities for career progression across various departments.
The predicted salary is between 19500 - 27000 £ per year.
Our client is a trusted partner to some of the world's leading manufacturers and retail brands, specialising in appliance breakdown protection. When a fridge, dishwasher or boiler breaks down, they're the ones customers rely on to fix it fast. In the UK alone, almost 9 million customers trust their service.
Right now, they’re on the lookout for confident, driven people to join the team as an outbound sales advisor - a role that combines sales, customer conversations and a genuinely healthy work-life balance.
What you’ll be doing
- Calling existing customers to check their appliances are fully covered
- Using your personality and sales skills to upsell relevant products
- Building rapport and understanding each customer's needs
- Matching customers with the protection package that works best for them
What’s in it for you?
- £24,500 basic salary plus OTE of £7,200 per year
- A 4-week paid training programme to set you up for success
- Ongoing coaching, support and development from day one
You don’t need to worry about being thrown in at the deep end. You’ll learn the systems, sharpen your sales technique and quickly feel confident speaking with customers.
What we’re looking for
- Proven experience in targeted sales
- Ability to work independently (home-based experience is a plus)
- Strong attention to detail and pride in getting things right first time
- Excellent communication and relationship-building skills
- A calm, organised approach with the ability to multitask
Where you’ll work
This is a remote role, so you’ll need reliable broadband and a dedicated workspace at home. Prefer office time? A brand-new, state-of-the-art office has just opened right next to Nottingham train station - come in as often as you like if you’re local.
Your working hours
- Monday-Thursday: 10:30-19:00
- Friday: 09:00-17:30
- Two 15-minute breaks plus a 30-minute lunch
Career progression & development
Joining as an outbound sales advisor opens doors across the business. With structured development and clear progression paths, many employees move into roles within HR, Tech, Finance, Marketing and more.
Benefits you’ll love
- 33 days annual leave (including bank holidays)
- Monthly sales bonuses and regular incentives
- Free annual protection plan (plus discounts for friends and family)
- Pension scheme with employer contributions up to 5%
- Life assurance (4x basic salary)
- Health & wellbeing support, including gym discounts and healthcare costs
- Employee assistance programme
- Retail, travel, TV and mobile discounts
- Cycle to Work, car leasing, travel loans and more
We really couldn’t sell this role any harder… but that’s where you come in. Apply now and take the next step in your sales career.
Outbound Sales Advisor in Newcastle upon Tyne employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Sales Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially how they help customers with appliance breakdowns. This will not only impress them but also help you tailor your conversations during interviews.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of a mirror. Focus on building rapport and upselling techniques, as these are key skills for an outbound sales advisor.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step in your sales career.
We think you need these skills to ace Outbound Sales Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the outbound sales advisor role. Highlight any previous sales experience and your ability to build rapport with customers. We want to see how you can bring your personality into the mix!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your sales successes and how you’ve helped customers in the past. Keep it engaging and personal!
Showcase Your Communication Skills: As an outbound sales advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it's through your CV or cover letter, let your personality and enthusiasm come through!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see all the other amazing opportunities we have available!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Product
Before the interview, make sure you understand the products and services offered by the company. Familiarise yourself with appliance breakdown protection and think about how you can communicate its benefits to customers. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've successfully upsold or built rapport with customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to meet targets and connect with clients, which is crucial for an outbound sales advisor.
✨Practice Active Listening
During the interview, practice active listening. This means paying close attention to the interviewer’s questions and responding thoughtfully. It’s a key skill for building relationships with customers, so showcasing this ability will set you apart as a candidate who can truly understand and meet customer needs.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the training programme, career progression opportunities, or the company culture. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into whether the role is the right fit for you.
