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- Tasks: Help customers with policy updates and provide solutions with empathy.
- Company: Join a globally recognised brand in banking with a vibrant culture.
- Benefits: Competitive salary, 12% pension, flexible hours, and work-from-home options.
- Why this job: Make a real impact while having fun in a supportive team environment.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Exciting career growth opportunities and a fantastic work/life balance.
The predicted salary is between 23600 - 26500 £ per year.
Salary: Until April 2026 = £23,600 - May 2026 onwards rising to = £26,500 + 12% Pension
Hours: Full-time - Flexibility from Monday to Sunday
Location: Glasgow City Centre
January 2026 Start
36 hour week until May 2026, then reducing to a 35 hour week
Full-Time - 3 days per week work from home/hybrid offered after training
Love talking to people? Thrive in a fast-paced environment? We’ve got the perfect role for you!
This is a fantastic opportunity to join one of the most instantly recognisable brands within not only the UK, but global banking! We are looking to bring you into our team from January 2026, when you will for the first 3 months work within our ISA Team on a project basis - being part of 1 of 3 teams - Fraud, Workflow or Payments. Then from May 2026 onwards, you will join your full-time team, which will be either Core Banking - which is our Savings and Loans team, or you will join our excellent credit card team - at this time your salary will also increase to £26,500.
You will thrive in our buzzing and collaborative environment, helping our customers on a daily basis and having lots of fun doing it. Whether you’re problem solving or celebrating wins - you’ll be part of a team that values energy, empathy and customer excellence.
We also offer you fantastic work/life balance, with the ability to work-from-home 3 days per week after probation.
What You’ll Be Doing:
- Listen like a pro and guide customers through policy updates, sales, and renewals
- Champion our digital tools and help customers take control
- Handle a mix of inbound calls with confidence and care
- Deliver solutions that make people feel heard, understood, and supported
- Keep everything on record - details matter!
- Handle complaints with heart, especially when customers are vulnerable
What We’re Looking For:
- A natural people person with a passion for service
- Experience in customer-facing roles - call centre, retail, hospitality, leisure? Perfect.
- A multitasking wizard who’s tech-savvy and confident with Microsoft Office
- Calm, clear communication - even when things get busy
If you’re ready to bring the energy, make an impact, and grow with a team that supports your success - you’ve found your place.
Inbound Customer Service Advisor in Milton employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Advisor in Milton
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the brand.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to people, try role-playing with a friend or family member. This will help you feel more confident when handling those inbound calls.
✨Tip Number 3
Show off your multitasking skills! During interviews, share examples of how you've juggled multiple tasks in previous roles. This will demonstrate that you're ready for the fast-paced environment we thrive in.
✨Tip Number 4
Be yourself! We want to see your personality shine through. Don’t be afraid to let your passion for customer service come across in your conversations. Apply through our website and let us see the real you!
We think you need these skills to ace Inbound Customer Service Advisor in Milton
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We love a good chat, so don’t be afraid to show us your enthusiasm for the role and how you connect with people.
Tailor Your CV: Make sure your CV is tailored to the Inbound Customer Service Advisor role. Highlight any customer-facing experience you have, whether it’s from retail, hospitality, or call centres. We want to see how you’ve made an impact in previous roles!
Be Clear and Concise: Keep your application clear and to the point. We appreciate good communication skills, so make sure your writing is easy to read and free of jargon. Remember, we’re looking for calm and clear communicators!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CCA Recruitment Group
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the specific role of an Inbound Customer Service Advisor. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a natural people person, be ready to share examples from your past experiences where you've excelled in customer service. Whether it’s from retail, hospitality, or call centres, highlight how you’ve made customers feel heard and supported.
✨Demonstrate Multitasking Abilities
In a fast-paced environment, multitasking is key. Prepare to discuss how you manage multiple tasks simultaneously, especially during busy periods. You might even want to practice answering common questions while keeping track of notes to showcase your skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle difficult situations, such as a frustrated customer or a complex issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
