At a Glance
- Tasks: Support customers by resolving queries and enhancing their experience.
- Company: Join a dynamic team in Altrincham focused on customer excellence.
- Benefits: Competitive salary, bonuses, and great benefits package.
- Other info: Opportunity for growth in a supportive and collaborative environment.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service and problem-solving skills required.
The predicted salary is between 26228 - 27428 £ per year.
Location: Altrincham fully office based
Salary: £26,228 + bonus (up to £1200 per year) + benefits
Hours: 37.5 hours per week
Shift patterns: Mon-Fri between 8am-8pm + 1 weekend day every 3 weeks
This is an exciting opportunity for an experienced Customer Support Specialist to join my Altrincham based client.
Do you have experience working in a contact centre team speaking to existing customers? Have you experience within billing, tech support & customer excellence? Are you naturally inquisitive and enjoy investigating?
Role Responsibilities of the Customer Support Specialist:
- Manage Customer expectations and develop relationships.
- Talking to customers about any queries with their contract.
- Manage and coordinate customer interaction, in line with agreed processes and SLAs.
- Effectively manage the customer experience to ensure that issues are resolved efficiently.
- Promote the brand at all times by providing a customer centric experience.
- Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs.
- Maintain the consistency and accuracy of all data input into department databases.
- Build knowledge of customers.
- Continually look for ways of improving agreed departmental KPIs to enhance the customer experience.
Key Skills and Experience for this Customer Support Specialist:
- Previous experience of using company systems.
- Previous experience of working with customer facing teams or in a customer services environment.
- Demonstrable specialised knowledge/skills in customer contact areas including billing, tech support.
- Ability to plan and prioritise multiple activities.
- Good problem solving skills with experience of resolving complex problems.
- Experience in customer services excellence, with a clear focus on providing excellent customer service.
- Experience in working collaboratively with internal and external teams.
Please follow the link to apply for this Customer Support Specialist role based in Altrincham.
Customer Support Specialist in Manchester employer: CCA Recruitment Group
Join a dynamic team in Altrincham as a Customer Support Specialist, where you will thrive in a supportive work culture that prioritises employee growth and development. With competitive salaries, performance bonuses, and a commitment to customer excellence, this role offers a fulfilling opportunity to make a real impact while enjoying a balanced work-life schedule. Experience the unique advantage of working in a collaborative environment that values your contributions and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common issues customers face and how you would resolve them. This will prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer support, especially in areas like billing and tech support. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex customer issues in the past. We’re looking for those who can think on their feet and resolve problems efficiently, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the link provided!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Customer Support Basics
Brush up on your customer support knowledge, especially around billing and tech support. Be ready to discuss specific scenarios where you've successfully resolved customer issues, as this will show your experience and problem-solving skills.
✨Showcase Your Communication Skills
Since the role involves managing customer expectations and building relationships, practice articulating your thoughts clearly. Use examples from your past experiences to demonstrate how you effectively communicated with customers and internal teams.
✨Demonstrate Your Inquisitive Nature
Prepare to discuss how your natural curiosity has helped you investigate and resolve complex problems in previous roles. This will highlight your ability to go above and beyond for customers, which is key for this position.
✨Familiarise Yourself with the Company
Research the company’s values and customer service philosophy. Being able to align your answers with their brand ethos during the interview will show that you’re not just a fit for the role, but also for the company culture.
