At a Glance
- Tasks: Engage with customers to retain their business and ensure satisfaction.
- Company: Join a growing team in a dynamic Altrincham office.
- Benefits: Competitive salary with OTE, great benefits, and hybrid working options.
- Other info: Target-driven environment with opportunities for personal growth.
- Why this job: Make a real impact by helping customers stay happy and loyal.
- Qualifications: Experience in customer-facing roles with strong negotiation skills.
The predicted salary is between 26228 - 40000 £ per year.
This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing at their Altrincham office.
Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction?
The Role of a Customer Retentions Advisor
- Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business.
- Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company.
- Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty.
- Target Driven: Achieve and exceed individual and team retention targets.
- Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads.
What We Are Looking For
- Experience: Proven experience in a customer-facing, sales, or retention role.
- Skills: Strong negotiation and communication skills with the ability to empathize and build rapport.
- Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving.
- Technical Skills: Proficient with CRM systems and MS Office.
Key Requirements of the Customer Retentions Advisor
- High-Volume Calls: Experience handling high volumes of inbound/outbound calls.
- Proactive Retention: Focusing on identifying at-risk customers early.
- Compliance & Quality Assurance: Experience working within regulated environments.
- Hybrid Working: This role offers hybrid working.
- Targets: Emphasis on hitting KPIs for revenue protection.
Please follow the link to apply for this Customer Retentions role based in Altrincham.
Customer Retentions Advisor in Manchester employer: CCA Recruitment Group
Join a dynamic team as a Customer Retentions Advisor in Altrincham, where we prioritise employee growth and satisfaction. Our supportive work culture fosters collaboration and innovation, offering competitive salaries and excellent benefits, including hybrid working options. With a focus on achieving targets and enhancing customer relationships, this role provides a meaningful opportunity to make a real impact while enjoying a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retentions Advisor in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CCA Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CCA Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Retentions Advisor in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CCA Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at CCA Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CCA Recruitment Group!
How to prepare for a job interview at CCA Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
