At a Glance
- Tasks: Analyse customer data and provide insights to enhance customer experience.
- Company: Join a dynamic contact centre team in Altrincham with a focus on customer excellence.
- Benefits: Up to £40,000 salary, hybrid working, and opportunities for continuous improvement.
- Other info: Collaborative environment with strong career growth potential.
- Why this job: Be the voice of the customer and influence business strategies with your insights.
- Qualifications: Experience in contact centre insight analytics, SQL, and PowerBI is essential.
The predicted salary is between 40000 - 40000 € per year.
This is a great opportunity for an experienced Customer Insight & CX Analyst to join my contact centre client's growing team. Hybrid working out of one of their offices in Altrincham.
Please only apply for this role if you have experience in contact centre insight analytics.
Do you have a passion for Customer Excellence? Are you a great storyteller? Are you experienced using SQL and PowerBI?
The Customer Insight & CX Analyst gathers and interprets data on customer satisfaction for their business. As a Customer Insight Analyst, your job duties include:
- Conducting insight to collect client feedback
- Analysing data
- Creating reports for the company management team
- Liaising with your stakeholders to grow and maintain strong relationships
The Customer Insight & CX Analyst role duties include:
- Gathering data
- Analysing data
- Identifying pain points
- Troubleshooting
- Creating reports and dashboards
- Presenting insights
- Making recommendations
- Collaborating with cross-functional contact centre teams
- Supporting CX initiatives
- Monitoring effectiveness
- Continuous Improvement
- Exploring new data sources
- Refining analysis methods
The Customer Insight & CX Analyst acts as a bridge between customer data and business decision-making, ensuring that customer needs and preferences are at the forefront of business strategies. Experience working with SQL, Excel and PowerBI is essential for this role.
Customer Insight & CX Analyst in Manchester employer: CCA Recruitment Group
Join a dynamic team in Altrincham as a Customer Insight & CX Analyst, where your passion for customer excellence will be valued and nurtured. With a strong focus on employee growth, we offer hybrid working arrangements and a collaborative work culture that encourages innovation and continuous improvement. Enjoy competitive benefits and the opportunity to make a meaningful impact on our customer strategies while working alongside dedicated professionals in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight & CX Analyst in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for customer excellence.
✨Tip Number 2
Practice your storytelling skills! Prepare a few examples of how you've used data to drive insights in previous roles. This will help you demonstrate your analytical prowess and how it can benefit their team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Insight & CX Analyst in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Excellence:When writing your application, let your enthusiasm for customer satisfaction shine through. We want to see how you can bring that passion into the role and make a real impact on our customers' experiences.
Highlight Your Analytical Skills:Make sure to showcase your experience with SQL, PowerBI, and Excel in your application. We’re looking for someone who can gather and analyse data effectively, so don’t hold back on sharing specific examples of your past work!
Tell a Compelling Story:As a great storyteller, use your application to weave a narrative about your journey in customer insight analytics. We love seeing how your experiences have shaped your skills and how you can apply them to our team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Data Tools
Make sure you brush up on your SQL, Excel, and PowerBI skills before the interview. Be ready to discuss how you've used these tools in past roles to gather and analyse customer data. Having specific examples will show that you're not just familiar with the tools, but that you can leverage them effectively.
✨Tell a Compelling Story
As a Customer Insight & CX Analyst, storytelling is key. Prepare to share a few anecdotes about how your insights have led to actionable changes in previous roles. This will demonstrate your ability to translate data into meaningful narratives that drive business decisions.
✨Understand the Customer Journey
Familiarise yourself with the customer journey and be prepared to discuss how you’ve identified pain points in the past. Think about how your insights have improved customer satisfaction and what strategies you implemented to enhance the overall customer experience.
✨Engage with Stakeholders
Highlight your experience in liaising with stakeholders during the interview. Be ready to discuss how you’ve built strong relationships and collaborated with cross-functional teams to support CX initiatives. This shows that you understand the importance of teamwork in driving customer excellence.
