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- Tasks: Lead and inspire a dynamic call centre team to achieve success and improve performance.
- Company: Join a thriving company in Wythenshawe with a focus on growth and development.
- Benefits: Competitive salary, benefits package, and opportunities for personal development.
- Other info: Enjoy a vibrant work environment with rotating shifts and a focus on team success.
- Why this job: Make a real impact by coaching and motivating a team to deliver exceptional customer experiences.
- Qualifications: Experience in leading teams, strong analytical skills, and a passion for coaching.
The predicted salary is between 30000 - 33000 £ per year.
Location: Wythenshawe (office based)
Term: Full Time, Permanent
Contract: 40 hours per week Mon-Sun rotating shifts
Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends
Salary: £30,000 - £33,000 DOE + benefits
CCA Recruitment are excited to be recruiting for a Call Centre Team Leader to join a client based in Wythenshawe M22. The ideal candidate will be someone who can inspire and motivate a team of contact centre professionals supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly to have a solid understanding of contact centre methodologies which you can draw on to coach and develop your team. This will be a role that delivers growth through improved skills and behaviours of the team.
Role duties of the Call Centre Team Leader:
- Build and deliver success plans for the team
- Evaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPI’s
- Continually assess the skill levels of the team, implementing remedial plans to enable success
- Support personal development planning
- Inspire teams with creative engagement and effective use of leadership tools to influence performance and create a high energy and motivated work environment
- Individual coaching sessions for excellence
- Identify and address barriers to success with individuals and the collective team
- Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve.
- Contribute to operational action plans and initiatives including process and system improvements
- Articulate in providing reporting and analysis of the teams performance
- Effective management of competencies for both self and the team
- Deliver a fantastic customer experience through all interactions from self and the team
Experience required for this Call Centre Team Leader:
- Evidence leading a contact centre team to success
- Experience of delivering against metrics
- Experience of positively influencing growth and improvement with individuals
- Experience of different sales and coaching methodology
- Attention to detail
- Proven track record of analytical and reporting skills
- Excellent time and task management
Call Center Team Lead in Manchester employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Team Lead in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired or motivated a team. Be ready to share how you’ve tackled challenges and improved performance, as this is key for a Call Centre Team Leader role.
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out to current employees on LinkedIn. Ask them about their experiences and any tips they might have. This can give you insider knowledge and make you stand out as a proactive candidate.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about the opportunity and want to be part of the StudySmarter community.
We think you need these skills to ace Call Center Team Lead in Manchester
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've inspired and motivated others in a contact centre environment, so share specific examples that showcase your leadership style.
Be Metrics-Driven: Since the role focuses on delivering against metrics, include any relevant achievements or improvements you've made in previous roles. We love numbers, so if you can quantify your success, do it! It shows us you understand the importance of performance tracking.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the job description. We’re looking for candidates who can demonstrate their understanding of contact centre methodologies and how they can apply them to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Metrics
Before the interview, brush up on key performance indicators (KPIs) relevant to call centres. Be ready to discuss how you've met or exceeded these metrics in your previous roles. This shows you understand what drives success in a contact centre environment.
✨Showcase Your Leadership Style
Prepare examples of how you've inspired and motivated teams in the past. Think about specific situations where your leadership made a difference. This will help demonstrate your ability to create a high-energy work environment, which is crucial for this role.
✨Be Ready to Discuss Training Needs
Think about how you've identified training needs in your previous teams. Be prepared to share your approach to coaching and developing team members. This will highlight your commitment to personal development and improving overall team performance.
✨Engage with Real Scenarios
Anticipate situational questions that may arise during the interview. Practice responding to scenarios related to performance evaluation and customer experience. This will show your analytical skills and your ability to address barriers to success effectively.