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- Tasks: Lead the Aftersales team and manage complex customer complaints to ensure exceptional outcomes.
- Company: Dynamic automotive company focused on customer satisfaction and continuous improvement.
- Benefits: Competitive salary, career progression opportunities, and a supportive work environment.
- Why this job: Make a real impact in customer experience while leading a passionate team.
- Qualifications: 2+ years in FCA-regulated aftersales, strong leadership, and stakeholder management skills.
- Other info: Join a collaborative culture with a focus on innovation and operational excellence.
We're looking for a decisive, commercially minded leader to take ownership of our Aftersales function and play a pivotal role in delivering exceptional customer outcomes.
If you thrive in a regulated environment, excel at navigating complex stakeholder landscapes and have a passion for continuous improvement, this role offers the scope and influence you're looking for.
What You'll Be Doing as a Senior Aftersales Manager:
- Taking ownership of the most complex, high-risk and sensitive customer complaints as the final point of escalation.
- Managing high-value cases involving dealerships, lenders and customers, ensuring fair and balanced resolutions.
- Driving cost-reduction initiatives across Aftersales and Customer Care, improving efficiency without compromising customer experience.
- Working closely with lenders and commercial partners to challenge costs and secure customer-focused outcomes.
- Building strong, collaborative relationships with dealerships and third-party partners to support smooth operational delivery.
- Ensuring all Aftersales activity meets FCA regulatory standards and aligns with Consumer Duty expectations.
- Identifying complaint trends, operational risks and root causes, implementing improvements to prevent recurrence.
- Producing clear reporting, insights and recommendations for senior stakeholders.
- Leading, coaching and developing the Aftersales team, ensuring effective delegation and supporting career progression.
- Championing continuous improvement across customer experience, operational performance and compliance.
What You'll Need as a Senior Aftersales Manager:
- We're seeking an experienced leader with strong regulatory understanding and commercial acumen.
- A minimum of 2 years' experience in an FCA-regulated aftersales or complaints environment, ideally within automotive.
- Strong knowledge of the automotive sector, including dealer networks, repair processes and post-sale operations.
- Deep understanding of FCA regulations, Consumer Duty and best-practice complaint handling.
- A commercially driven, cost-conscious mindset with the confidence to challenge decisions and influence outcomes.
- Excellent stakeholder management skills, with the ability to negotiate effectively at all levels.
- Proven leadership capability, with experience developing and motivating high-performing teams.
- Strong analytical skills, with the ability to use data and insight to drive operational improvements.
Aftersales Manager in Manchester employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive sector and let them know you're on the lookout for an Aftersales Manager role. You never know who might have the inside scoop on opportunities that aren't advertised.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your knowledge of FCA regulations and be ready to discuss how you've handled complex customer complaints in the past. Show us you can navigate those high-stakes situations with ease.
✨Tip Number 3
Don’t forget to showcase your leadership skills! Be ready to share examples of how you've developed teams and driven continuous improvement in previous roles. We want to see that you can inspire and motivate others to achieve great results.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Senior Aftersales Manager position!
We think you need these skills to ace Aftersales Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Aftersales Manager role. Highlight your experience in FCA-regulated environments and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you’ve improved customer outcomes or driven cost-reduction initiatives. We love a good success story!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon unless it’s relevant to the automotive sector. We appreciate straightforward communication that gets right to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It helps us keep track of applications and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Regulations
Make sure you brush up on FCA regulations and Consumer Duty expectations. Being able to discuss these confidently will show that you understand the regulatory landscape and can navigate it effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in high-pressure situations. Highlight your ability to motivate and develop others, as this is crucial for the Aftersales Manager role.
✨Demonstrate Stakeholder Management
Think of specific instances where you've successfully managed complex stakeholder relationships. Be ready to discuss how you negotiated outcomes that benefited all parties involved.
✨Data-Driven Decision Making
Come prepared with examples of how you've used data to drive improvements in customer experience or operational efficiency. This will illustrate your analytical skills and your commitment to continuous improvement.
