Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance service delivery and streamline processes for a better experience.
- Company: Join a forward-thinking team dedicated to service improvement.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by improving processes and driving efficiency.
- Qualifications: Experience in process improvement and strong project management skills.
- Other info: Dynamic role with varied projects and a focus on tangible results.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Service Improvement Analyst to join our team and help make processes and experiences smoother, easier, and more efficient. In this role, you’ll work to enhance service delivery, reduce friction, and ensure changes are implemented effectively across the department. Your work will directly impact operational efficiency, service quality, and overall satisfaction.
What You’ll Be Doing
- Identify and deliver improvements that simplify processes and enhance the experience for all stakeholders.
- Reduce the need for direct contact by promoting self-service solutions such as digital platforms and chatbots.
- Drive first-contact resolution by owning a portfolio of projects and ensuring the right information is delivered first time.
- Support the planning and coordination of projects and business improvement initiatives.
- Act as a subject matter expert on department processes to inform and guide future changes.
- Conduct reviews and workshops to optimise operations and ensure compliance and risk management standards are met.
- Develop and maintain process documentation and knowledge management content.
What Experience We’re Looking For
- Experience with process improvement methodologies (e.g., Lean, Six Sigma).
- Strong project management and business change skills.
- Ability to gather and validate requirements and support change readiness.
- Experience in business process management, including mapping and standards.
- Experience with AI deployment is desirable.
- Excellent presentation skills, both creating and delivering content.
- Confidence working with large datasets and generating actionable insights.
- Strong attention to detail for documentation, testing, and risk management.
Key Measures of Success
- Deliver projects on time, on budget, and meeting expected outcomes.
- Champion and deliver approved internal initiatives, achieving agreed measurable results.
- Maintain accuracy and clarity in process, knowledge, and system documentation.
Why Join Us?
This is an opportunity to play a pivotal role in improving processes and experiences while working on varied projects that make a real difference. If you’re passionate about service improvement, process excellence, and delivering tangible results, we’d love to hear from you.
Service Improvement Manager in London employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its processes. Understand their service improvement initiatives and think about how your skills can contribute. This shows you're genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your presentation skills! As a Service Improvement Analyst, you'll need to communicate ideas clearly. Try presenting to friends or family to build confidence and get feedback.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Service Improvement Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with process improvement methodologies like Lean or Six Sigma. We want to see how your skills align with the role of Service Improvement Analyst!
Showcase Your Projects: When detailing your past projects, focus on those where you’ve driven improvements or managed change. We love seeing concrete examples of how you've made processes smoother and more efficient.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points for easy reading and ensure your documentation is clear, as attention to detail is key in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Methodologies
Make sure you brush up on process improvement methodologies like Lean and Six Sigma. Be ready to discuss how you've applied these in past roles, as this will show your understanding of the tools needed to enhance service delivery.
✨Showcase Your Project Management Skills
Prepare examples of projects you've managed that demonstrate your ability to deliver on time and within budget. Highlight any specific challenges you faced and how you overcame them, as this will illustrate your problem-solving skills.
✨Be Data Savvy
Since the role involves working with large datasets, be prepared to discuss your experience in generating actionable insights. Bring examples of how you've used data to drive improvements or inform decisions in previous positions.
✨Engage with Self-Service Solutions
Familiarise yourself with self-service solutions like digital platforms and chatbots. Be ready to discuss how you would promote these solutions to reduce direct contact and improve user experience, as this aligns with the company's goals.
