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- Tasks: Lead and coach a dynamic team to achieve sales excellence.
- Company: Join a forward-thinking recruitment agency in the UK.
- Benefits: Full-time role with competitive salary and growth opportunities.
- Why this job: Make a real impact on team culture and customer experience.
- Qualifications: Proven leadership skills and a passion for customer service.
- Other info: Fast-paced environment with a focus on operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
A recruitment agency in the UK is seeking an experienced Sales Contact Centre Team Leader. In this full-time position, you will lead a small team, coach front-line agents, and ensure operational excellence. This role requires strong leadership skills, a focus on customer experience, and the ability to thrive in a fast-paced environment. Join us to help shape team culture and make a significant impact on success.
Senior Sales Contact Centre Leader: Elevate Performance in London employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Contact Centre Leader: Elevate Performance in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a great role, especially in sales contact centres.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to leadership in sales. We recommend role-playing with a friend or using online resources to sharpen your responses and showcase your coaching skills.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight your past successes in leading teams and improving customer experience. Numbers speak volumes, so don’t shy away from sharing metrics that demonstrate your impact.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates, so don’t miss out!
We think you need these skills to ace Senior Sales Contact Centre Leader: Elevate Performance in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully led teams in the past and what strategies you used to elevate their performance.
Focus on Customer Experience: Since this role is all about enhancing customer experience, share specific examples of how you've improved customer satisfaction in previous roles. We love to see real-life impacts you've made!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see why you're the perfect fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've successfully led teams in the past, especially in a contact centre environment.
✨Showcase Your Coaching Skills
Prepare to discuss your approach to coaching front-line agents. Think of a few success stories where your coaching made a real difference in performance or customer experience. This will demonstrate your ability to elevate team performance effectively.
✨Understand Operational Excellence
Familiarise yourself with what operational excellence means in a sales contact centre context. Be prepared to talk about strategies you've implemented to improve efficiency and customer satisfaction, as this will show your commitment to achieving high standards.
✨Emphasise Adaptability
In a fast-paced environment, adaptability is key. Share examples of how you've thrived under pressure and adapted to changing circumstances. This will highlight your resilience and ability to lead a team through challenges.
