CCA Recruitment Group in London (Vauxhall) is seeking an experienced Senior Complaints Handler to manage complex customer complaints from receipt to final resolution with a focus on fair outcomes and strong customer service.
You will own a varied caseload, investigate thoroughly, collaborate with internal and external stakeholders, identify trends, and provide insightful reporting that drives continuous improvement across the business.
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Senior Complaints Investigator & CX Improvement Lead in London employer: CCA Recruitment Group
Join a dynamic and innovative company as a Business Development Executive in the construction sector, based in Bournemouth. With a hybrid working model, competitive salary, and uncapped commission potential, you'll thrive in a supportive environment that values your contributions and fosters professional growth. Enjoy a strong benefits package, including generous holiday allowances and access to 24/7 GP services, while building long-term partnerships and driving meaningful change in the industry.
