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- Tasks: Lead and coach a dynamic sales team to enhance customer experience and retention.
- Company: Join CCA Recruitment Group, a leader in contact centre solutions.
- Benefits: Full-time role with competitive pay and opportunities for personal growth.
- Why this job: Make a real difference by developing talent and improving customer satisfaction.
- Qualifications: Experience in coaching or team leadership with a passion for performance improvement.
- Other info: Work in a vibrant Bristol office with a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Supporting contact centre clients to attract and retain the best talent.
Building strong relationships.
Helping candidates to find their perfect role.
Hours: 35 per week (working between Mon–Fri 08:00–19:00, Sat 09:00–17:00 1 in 4).
Location: Bristol (fully office working).
CCA Recruitment are looking for an experienced Sales Performance Team Leader to work with a contact centre clients Sales and Retentions team, based in Bristol.
As a Sales Performance Team Leader you will be tasked with coaching the team to help retain existing customers and improve customer experience. Working closely with the Team Managers.
Key Responsibilities:- Use performance data to identify Advisor needs, working with Team Managers to deliver structured coaching sessions.
- Run 121 sessions to help uncover areas of improvement and drive measurable uplift in performance.
- Lead calibration sessions and team discussions to share insight and data for performance improvement.
- Maintain accurate records to monitor progress and improve customer excellence.
- Self‐motivated and passionate about developing and coaching others.
- Experience working as a performance driver as a Coach, Trainer or Team Leader.
- Ability to enhance other members of your team's skills and behaviours.
Sales Performance Team Leader in London employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Performance Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Sales Performance Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to coaching and performance improvement. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and how you can help teams excel.
✨Tip Number 3
Showcase your passion for developing others! During interviews, share specific examples of how you've coached team members in the past and the positive impact it had on performance. This will demonstrate that you're not just a leader, but a mentor too.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales Performance Team Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Performance Team Leader role. Highlight your coaching and performance improvement achievements to grab our attention!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about developing others and how your experience aligns with our goals. A personal touch can really make you stand out!
Showcase Your Data Skills: Since the role involves using performance data, mention any relevant experience you have with data analysis or metrics. We love seeing how you can leverage data to drive performance improvements!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Numbers
As a Sales Performance Team Leader, you'll be expected to use performance data effectively. Brush up on key metrics related to sales and customer retention. Be ready to discuss how you've used data in the past to drive performance improvements.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached team members in previous roles. Think about specific situations where your coaching led to measurable improvements. This will demonstrate your ability to enhance others' skills and behaviours.
✨Build Rapport with Interviewers
Since building strong relationships is crucial for this role, practice establishing rapport during your interview. Use active listening, maintain eye contact, and engage with your interviewers to show that you can connect well with others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and leadership abilities. Think through potential challenges you might face in the role and how you would address them. This will help you showcase your strategic thinking and adaptability.
