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For Companies At a Glance
- Tasks: Deliver exceptional customer service via email, live chat, and social media.
- Company: Join a vibrant online fashion brand with a community-first approach.
- Benefits: Competitive salary, staff discounts, and ongoing training opportunities.
- Why this job: Be part of a fast-paced environment where your passion for fashion shines.
- Qualifications: Experience in retail or e-commerce, strong communication skills, and a love for fashion.
- Other info: Collaborative team culture with room for personal growth.
If you’re energised by fashion, obsessed with great customer experiences, and excited by the fast pace of digital retail, this role will feel like home. We are recruiting a Call Centre Advisor for a growing online fashion brand with a community-first mindset, and we’re looking for someone who’s ready to make an impact.
About the Call Centre Advisor Role
You’ll play a key part in shaping how our customers experience the brand every day.
Key Responsibilities of this Call Centre Advisor
- Provide outstanding customer service across email, live chat, and all social media channels
- Manage and grow our Trustpilot presence, encouraging genuine reviews and responding with honesty and clarity
- Communicate with customers in a way that reflects our community-first values
- Maintain and update our online product catalogue
- Create and optimise product listings, supporting promotions and website updates
What You’ll Bring for this Call Centre Advisor role
- Experience in e-commerce or retail (fashion experience is a bonus)
- Strong organisational skills and a sharp eye for detail
- Ability to juggle tasks confidently and solve problems independently
- Excellent written and verbal communication
- A genuine passion for fashion and awareness of current trends
- A customer-first mindset with a focus on trust, transparency, and community
What You’ll Get as a Call Centre Advisor
- The chance to grow with a thriving, fast-moving fashion brand
- A supportive, collaborative team that values openness and creativity
- Staff discount on our collections
- Ongoing training and development to help you level up
Customer Service Advisor in London employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into their website and social media. Understand their products, values, and community vibe. This will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or difficult customers. Role-playing these scenarios can boost your confidence and prepare you for those tough questions during the interview.
✨Tip Number 3
Show off your passion for fashion! Bring up current trends or your favourite brands during the chat. This not only highlights your enthusiasm but also aligns with their community-first mindset, making you a perfect fit.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your appreciation and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Mention any relevant experience or personal interests that connect you to the industry. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our community.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your customer service experience and any skills that match what we're looking for. A little effort in tailoring your application can really make you stand out to us!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your skills and experiences effectively. Remember, we want to get to know you quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, you'll find all the details you need about the role there too!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Fashion Stuff
Brush up on current fashion trends and the brand's style. Being able to discuss recent collections or popular items will show your genuine passion for fashion, which is key for this role.
✨Master Customer Service Scenarios
Prepare for common customer service scenarios you might face in the interview. Think about how you'd handle difficult customers or tricky situations, and be ready to share your thought process.
✨Show Off Your Communication Skills
Since you'll be communicating across various channels, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends to refine your verbal and written communication.
✨Demonstrate Organisational Skills
Think of examples from your past experiences where you've successfully managed multiple tasks. Highlighting your organisational skills will reassure them that you can juggle responsibilities effectively in a fast-paced environment.
