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- Tasks: Lead a team to achieve targets while delivering exceptional customer service.
- Company: Dynamic company in Vauxhall, London with clear progression paths.
- Benefits: Competitive salary of £33,000 plus full benefits package.
- Why this job: Combine leadership and customer interaction in a rewarding role.
- Qualifications: Strong communication skills and experience in coaching and mentoring.
- Other info: Immediate interviews available for motivated candidates!
The predicted salary is between 27500 - 38500 £ per year.
Location: Vauxhall London
Salary: £33,000 & full benefits package
Are you looking for a company that rewards you? A growing company that has a clear progression path?
Do you enjoy managing people but miss talking to customers? This role combines both and you will be rewarded for your efforts.
The role of the Call Centre Team Leader includes:
- Leading the team to achieve targets and hit SLA/KPIs.
- Training, coaching and mentoring your team to meet targets whilst delivering exceptional customer service.
- Leading by example with high levels of customer service and closing skills.
- Constantly improving own and team's performance through effective documentation and driving performance.
- Setting plans for the week/month ahead based on current issues and analyses of previous stats.
- Delivering weekly plans at health check meetings and through daily performance reviews.
- Utilising coaching in 121s.
- Ensuring relevant time is spent on employees' and team's development.
- Delivering documentation based on constant coaching and improvement of the team.
Personal Attributes of a Call Centre Team Leader:
- Good understanding of telephony systems.
- Excellent communication skills and effective coaching skills.
- Ability to build relationships and motivate employees.
- Extensive knowledge of Microsoft packages.
- Strong commercial awareness.
- Proactive and decisive approach to problem solving.
- Strong organisational aptitude and proven time management skills.
Please apply online for an immediate interview for this Contact Centre Team Leader role!
Contact Centre Team Leader in London employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Leader in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your leadership skills and customer service experience, as these are key for the Call Centre Team Leader role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the quickest way to get your application noticed. Plus, it shows you're serious about the opportunity and ready to take the next step in your career.
We think you need these skills to ace Contact Centre Team Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Call Centre Team Leader role. Highlight your leadership experience, customer service skills, and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and improved performance in previous positions.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it professional yet friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Numbers
Before the interview, make sure you’re familiar with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you've previously met or exceeded these targets in your past roles.
✨Showcase Your Coaching Skills
Prepare examples of how you've trained and mentored team members in the past. Highlight specific instances where your coaching led to improved performance or customer satisfaction, as this will demonstrate your ability to lead by example.
✨Be a Problem Solver
Think of a few challenging situations you've faced in previous roles and how you resolved them. This will show your proactive approach to problem-solving, which is crucial for a Call Centre Team Leader.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Good communication skills are essential for this role, so consider doing mock interviews with a friend or using video calls to refine your delivery.
