At a Glance
- Tasks: Lead a dynamic team to achieve targets while delivering top-notch customer service.
- Company: Join a growing company in Vauxhall with clear progression paths.
- Benefits: Enjoy a competitive salary of £33,000 plus a full benefits package.
- Other info: Immediate interviews available – apply now to kickstart your career!
- Why this job: Combine your passion for managing people with the excitement of customer interactions.
- Qualifications: Strong communication skills and experience in coaching and mentoring teams.
The predicted salary is between 33000 - 33000 £ per year.
Role: Call Centre Team Leader
Location: Vauxhall London
Salary: £33,000 & full benefits package
Are you looking for a company that rewards you? A growing company that has a clear progression path?
Do you enjoy managing people but miss talking to customers? This role combines both and you will be rewarded for your efforts
The role of the Call Centre Team Leader
Accountabilities & Deliverables of this Call Centre Team Leader
Role requirements of a Call Centre Team Leader
- Leading the team to achieve target and hit SLA/KPIs.
- You will train, coach and mentor your team enabling them to meet targets whilst delivering exceptional customer service to customers.
- Ability to lead by example with high levels of customer service and closing skills.
- Constantly improves own and teams performance – lifts the performance of the team through effective documentation/driving performance and detailing employees improvement through development files.
- Sets plan for the week/month ahead based on current issues and analyses of previous week/month stats.
- Delivers weekly plans at health check meetings, through daily performance reviews and the delivery of work set by Call Manager.
- Utilises Coaching in 121s
- Ensures the relevant time is spent on employees’ and Team’s development, constantly reviews the performance of individuals, ensuring effective coaching is being conducted that relates to previous coaching sessions and is moving forward.
- Delivers documentation based on constant coaching and improvement of their team
- All paperwork is clear, concise, and legible with all areas completed for review by Senior Management.
Personal Attributes of a Call Centre Team Leader
- Good understanding of telephony systems.
- Excellent communication skills – effective coaching skills; to have the ability to build relationships & can motivate employees.
- Extensive knowledge of Microsoft packages.
- Strong commercial awareness
- Proactive and decisive approach to problem solving.
- Strong organisational aptitude and proven time management skills.
Please apply online for an immediate interview for this Contact Centre Team Leader role!
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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Contact Center Team Lead in London employer: CCA Recruitment Group
Join a dynamic and innovative company as a Business Development Executive in the construction sector, based in Bournemouth. With a hybrid working model, competitive salary, and uncapped commission potential, you'll thrive in a supportive environment that values your contributions and fosters professional growth. Enjoy a strong benefits package, including generous holiday allowances and access to 24/7 GP services, while building long-term partnerships and driving meaningful change in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Center Team Lead in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CCA Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CCA Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Center Team Lead in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CCA Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at CCA Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CCA Recruitment Group!
How to prepare for a job interview at CCA Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
