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- Tasks: Engage with customers, register appliances, and upsell products over the phone.
- Company: Join the largest provider of aftercare for domestic appliances.
- Benefits: Enjoy a fully remote role with a competitive salary and bonus potential.
- Why this job: Perfect for those who love sales and want to make a difference in customer service.
- Qualifications: Sales and customer service experience in a contact centre is essential.
- Other info: Flexible working hours and comprehensive training provided.
The predicted salary is between 24500 - 33100 £ per year.
Inbound Sales Representatives - Fully Remote
Salary: £24,500 + Bonus up to £8,700.00
Fully Remote Working!
Permanent, Full-Time position
Hours: You’ll work a flexible 37.5-hour shift across the following hours: Monday - Friday 8am - 8pm, Saturdays: 8am - 6pm and Sundays 9am - 6pm.
Here at CCA Recruitment we are teaming up with our client who is the largest provider in aftercare for domestic appliances. We are looking for a Customer Sales Advisor who has sales and customer service experience to join their team, taking inbound calls from their customer base who will be calling with general enquiries and looking to register their appliances.
What does the role entail:
- Acting as the first point of contact for customers who are registering warranties for appliances
- Upselling extra appliances to add on plans
- Using your wit, charm and best sales patter to upsell our products
- Building rapport with our customers and getting to know their needs
- Helping each customer find the protection package for them
Our client will provide you with training; you just need to provide your customer service experience and sales knowledge and I’m sure you will be a great match. This is an inbound customer service and sales role where you will be dealing with the customer’s request and then upselling products. We do ask that you only apply if you have Sales experience and Customer Service experience in a contact centre where you have upsold to customers.
If this is the role for you and your criteria matches, please apply today!
Inbound Sales Representative - Remote employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Representative - Remote
✨Tip Number 1
Familiarise yourself with the products and services offered by the company. Understanding their appliances and warranty options will help you engage customers effectively and upsell confidently during calls.
✨Tip Number 2
Practice your sales pitch! Role-playing with a friend or family member can help you refine your approach to upselling. Focus on how to highlight the benefits of additional products in a way that resonates with customer needs.
✨Tip Number 3
Brush up on your customer service skills. Since this role involves building rapport, think about ways to connect with customers quickly, such as using their names and showing genuine interest in their concerns.
✨Tip Number 4
Be prepared for flexible working hours. Since the role requires shifts across various times, ensure you have a plan for managing your schedule effectively, which will demonstrate your commitment and reliability during the interview process.
We think you need these skills to ace Inbound Sales Representative - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your sales and customer service experience, especially in a contact centre environment. Use specific examples of how you've successfully upsold products to customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention your ability to build rapport with customers and how you can contribute to the company's success.
Highlight Relevant Skills: In your application, emphasise skills such as communication, persuasion, and problem-solving. These are crucial for an Inbound Sales Representative role.
Follow Application Instructions: Ensure you follow all application instructions provided by CCA Recruitment. This includes submitting your CV and cover letter through the correct channels on our website.
How to prepare for a job interview at CCA Recruitment Group
✨Showcase Your Sales Experience
Make sure to highlight your previous sales experience during the interview. Be prepared to discuss specific examples of how you've successfully upsold products or services in the past, as this role heavily relies on those skills.
✨Demonstrate Customer Service Skills
Since this position involves interacting with customers, it's crucial to demonstrate your customer service skills. Share stories that illustrate your ability to build rapport and handle inquiries effectively, showing that you can meet customer needs.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing scenarios during the interview. Practise your sales pitch and upselling techniques beforehand so you can confidently showcase your ability to sell additional products while addressing customer concerns.
✨Research the Company and Products
Familiarise yourself with the company and the products they offer. Understanding their services will not only help you answer questions more effectively but also allow you to ask insightful questions, demonstrating your genuine interest in the role.
