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- Tasks: Help customers with motor insurance through calls and digital tools.
- Company: Join a vibrant General Insurance team in Glasgow City Centre.
- Benefits: Competitive salary, flexible hours, wellbeing perks, and big-brand discounts.
- Why this job: Make a real impact while having fun in a supportive team environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Enjoy a hybrid work setup with ongoing training and career growth opportunities.
The predicted salary is between 23600 - 25000 £ per year.
Inbound Customer Service Expert Required!
Salary: £23,600 – £25,000 per annum (depending on experience)
Hours: Full-time – Flexibility from Monday to Sunday
Location: Glasgow City Centre
Immediate Start Available
Full-Time WFH offered after TrainingLove talking to people? Thrive in a fast-paced environment? We\’ve got the perfect role for you!
Join the buzzing General Insurance team, where we help customers with their motor insurance-and have fun doing it. Whether you\’re solving problems or celebrating wins, you\’ll be part of a team that values energy, empathy, and excellence.
What You\’ll Be Doing:
- Listen like a pro and guide customers through policy updates, sales, and renewals
- Champion our digital tools and help customers take control
- Handle a mix of inbound calls with confidence and care
- Deliver solutions that make people feel heard, understood, and supported
- Keep everything on record-details matter!
- Handle complaints with heart, especially when customers are vulnerable
How Your Journey Begins:
Start with in-depth, on-site training in our lively graduate bay. Once you\’re confident, you\’ll move into our \’Moments That Matter\’ hybrid setup-working from home most days, with in‑person team meetups to stay connected and inspired.
What We\’re Looking For:
- A natural people person with a passion for service
- Experience in customer‑facing roles‑call centre, retail, hospitality, leisure? Perfect.
- A multitasking wizard who\’s tech‑savvy and confident with Microsoft Office
- Calm, clear communication—even when things get busy
What You\’ll Get in Return:
- 2 weeks of annual leave—plus the option to buy more!
- Wellbeing perks—24/7 virtual GP, cycle‑to‑work scheme & more
- Family‑first policies—enhanced maternity, paternity & shared parental leave
- Big‑brand discounts—save on everything from holidays to high street shops
- Pension match up to 7.5% & life assurance to give you peace of mind
Ready to Make Work Fun Again?
If you\’re ready to bring the energy, make an impact, and grow with a team that supports your success—you\’ve found your place.
#J-18808-Ljbffr
Inbound Customer Service Expert employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Expert
✨Tip Number 1
Get ready to shine in your interviews! Research the company and its values, especially how they relate to customer service. We want you to show off your passion for helping people and your ability to handle busy situations with a smile.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to handling calls and solving problems on the spot.
✨Tip Number 3
Don’t forget to showcase your tech skills! Familiarise yourself with digital tools and Microsoft Office, as these are key in our fast-paced environment. We want to see that you can navigate technology like a pro!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Inbound Customer Service Expert
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We love a good chat, so don’t be afraid to show us your enthusiasm for the role and how you connect with people.
Tailor Your CV: Make sure your CV is tailored to the Inbound Customer Service Expert role. Highlight any customer-facing experience you have, whether it’s from call centres, retail, or hospitality. We want to see how you’ve made an impact in previous roles!
Be Clear and Concise: Keep your application clear and to the point. We appreciate good communication skills, so make sure your writing is easy to read and free of jargon. Remember, we’re looking for calm and clear communicators!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Inbound Customer Service Expert. Familiarise yourself with common motor insurance terms and processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about connecting with customers, be ready to share examples of how you've successfully handled customer interactions in the past. Think about times when you’ve gone above and beyond to help someone, especially in a busy environment.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are prepared to listen to customers' needs, which is crucial for this role.
✨Be Tech-Savvy
Brush up on your Microsoft Office skills and any other digital tools you might use in the role. If you have experience with specific software or systems, mention it! Being tech-savvy will give you an edge, especially in a fast-paced environment.