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- Tasks: Help customers with motor insurance through calls, updates, and problem-solving.
- Company: Join a vibrant General Insurance team in Glasgow City Centre.
- Benefits: Competitive salary, flexible hours, wellbeing perks, and big-brand discounts.
- Why this job: Make a real impact while having fun in a supportive team environment.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Enjoy hybrid working after training and excellent career growth opportunities.
The predicted salary is between 19600 - 21000 £ per year.
Inbound Customer Service Advisor Salary: Until April 2026 = £23,600 – May 2026 onwards rising to = £26,500 + 12% Pension Hours: Full-time – Flexibility from Monday to Sunday Location – Glasgow City Centre January 2026 Start 36 hour week until May 2026, then reducing to a 35 hour week Full-Time – 3 days per-week work from home/hybrid offered after trainingLove talking to people? Thrive in a fast-paced environment? We\’ve got the perfect role for you! This is a fantastic opportunity to join one of the most instantly recognisable brands within not only UK, but global banking! We are looking to bring you into our team from January 2026, when you will for the first 3-months work within our ISA Team on a project basis- being part of 1 of 3 teams – Fraud, Workflow or Payments. Then from May 2026 onwards, you will join your full-time team, which will be either Core Banking – which is our Savings and Loans team, or you will join our excellent credit card team – at this time your salary will also increase to £26,500. You will thrive in our buzzing and collaborative environment, helping our customers on a daily basis and having lots of fun doing it. Whether you\’re problem solving or celebrating wins – you\’ll be part of a team that values energy empathy and customer excellence. We also offer you fantastic work/life balance, with the ability to work-from-home 3-days per week after probation. What You\’ll Be Doing: Listen like a pro and guide customers through policy updates, sales, and renewals Champion our digital tools and help customers take control Handle a mix of inbound calls with confidence and care Deliver solutions that make people feel heard, understood, and supported Keep everything on record-details matter! Handle complaints with heart, especially when customers are vulnerableWhat We\’re Looking For: A natural people person with a passion for service Experience in customer-facing roles-call centre, retail, hospitality, leisure? Perfect. A multitasking wizard who\’s tech-savvy and confident with Microsoft Office Calm, clear communication-even when things get busyReady to Make Work Fun Again? If you\’re ready to bring the energy, make an impact, and grow with a team that supports your success-you\’ve found your place. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail
Inbound Customer Service Advisor employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your listening skills! As an Inbound Customer Service Advisor, you'll need to listen like a pro. Try role-playing with a friend to get comfortable with guiding customers through their queries.
✨Tip Number 3
Show off your tech-savviness! Brush up on Microsoft Office and any digital tools mentioned in the job description. Being confident with these will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making work fun again!
We think you need these skills to ace Inbound Customer Service Advisor
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to really soak in the job description. It’s packed with clues about what we’re looking for, and tailoring your application to match can make all the difference!
Show Off Your People Skills: As an Inbound Customer Service Advisor, your ability to connect with people is key. Make sure to highlight any experience you have in customer-facing roles, whether it’s in retail, hospitality, or call centres. We love a natural people person!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate calm and clear communication, especially when things get busy. Avoid jargon and let your personality shine through!
Apply Through Our Website: Ready to take the plunge? We encourage you to apply through our website for a smooth process. It’s the best way to ensure your application gets into our hands quickly and efficiently!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Inbound Customer Service Advisor. Familiarise yourself with common motor insurance terms and processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about talking to people, be ready to demonstrate your communication skills. Think of examples from your past experiences where you’ve successfully handled customer queries or complaints. Highlight your ability to empathise and connect with customers, especially in challenging situations.
✨Be Tech-Savvy
Brush up on your Microsoft Office skills and any other digital tools mentioned in the job description. You might be asked how you would use technology to assist customers, so be prepared to discuss your experience with these tools and how they can enhance customer service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the team culture, training opportunities, or how success is measured in the role. It’s a great way to engage with the interviewer and leave a lasting impression.