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For Companies At a Glance
- Tasks: Help customers with motor insurance while having fun in a dynamic team.
- Company: Join a vibrant General Insurance team in Newcastle.
- Benefits: Competitive salary, flexible hours, wellbeing perks, and big-brand discounts.
- Why this job: Make a real impact while enjoying a supportive and energetic work environment.
- Qualifications: Passion for service and experience in customer-facing roles.
- Other info: Hybrid working after training with excellent career growth opportunities.
The predicted salary is between 20000 - 25000 £ per year.
Inbound Customer Service Advisor Required!
Salary: £23,600 – £25,000 per annum (depending on experience)
Hours: Full-time – Flexibility from Monday to Sunday
Location: Glasgow City Centre
Start: January 2026
Full-Time – Hybrid working offered after Training
Love talking to people? Thrive in a fast-paced environment? We\’ve got the perfect role for you!
Join the buzzing General Insurance team, where we help customers with their motor insurance and have fun doing it. Whether you\’re solving problems or celebrating wins, you\’ll be part of a team that values energy, empathy, and excellence.
What You\’ll Be Doing
- Listen like a pro and guide customers through policy updates, sales, and renewals
- Champion our digital tools and help customers take control
- Handle a mix of inbound calls with confidence and care
- Deliver solutions that make people feel heard, understood, and supported
- Keep everything on record – details matter!
- Handle complaints with heart, especially when customers are vulnerable
How Your Journey Begins
Start with in-depth, on-site training in our lively graduate bay. Once you\’re confident, you\’ll move into our \’Moments That Matter\’ hybrid setup – working from home most days, with in-person team meetups to stay connected and inspired.
What We\’re Looking For
- A natural people person with a passion for service
- Experience in customer-facing roles – call centre, retail, hospitality, leisure? Perfect.
- A multitasking wizard who\’s tech‑savvy and confident with Microsoft Office
- Calm, clear communication – even when things get busy
What You\’ll Get in Return
- 2 weeks of annual leave – plus the option to buy more!
- Wellbeing perks – 24/7 virtual GP, cycle‑to‑work scheme & more
- Family‑first policies – enhanced maternity, paternity & shared parental leave
- Big‑brand discounts – save on everything from holidays to high street shops
- Pension match up to 7.5% and life assurance to give you peace of mind
Ready to Make Work Fun Again?
If you\’re ready to bring the energy, make an impact, and grow with a team that supports your success – you\’ve found your place.
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Inbound Customer Service Advisor employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your listening skills! As an Inbound Customer Service Advisor, you'll need to listen like a pro. Try role-playing with a friend or family member to get comfortable with guiding customers through their queries.
✨Tip Number 3
Show off your tech-savvy side! Brush up on your Microsoft Office skills and be ready to discuss how you've used digital tools in past roles. This will demonstrate that you're ready to champion their digital tools.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our awesome team right from the start!
We think you need these skills to ace Inbound Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in customer-facing roles. Whether it’s call centre work or retail, we want to see how your background makes you a perfect fit for our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate good communication skills, so make sure your writing reflects that. Avoid jargon and keep it simple!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Inbound Customer Service Advisor. Familiarise yourself with common customer service scenarios, especially in the insurance sector. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about talking to people, be ready to demonstrate your communication skills. Think of examples from your past experiences where you’ve successfully handled customer queries or complaints. Highlight your ability to empathise and connect with customers, as this is key to thriving in a fast-paced environment.
✨Be Tech-Savvy
Brush up on your Microsoft Office skills and any other digital tools mentioned in the job description. Being tech-savvy is crucial for this role, so be prepared to discuss how you've used technology to improve customer service in previous jobs. This will show that you can champion their digital tools effectively.
✨Stay Calm Under Pressure
In customer service, things can get hectic. Prepare to share examples of how you’ve remained calm and collected during busy times. This will reassure the interviewers that you can handle a mix of inbound calls with confidence and care, even when the pressure is on.