Customer Service Team Manager in Hemel Hempstead

Role: Customer Service Team Manager Location: Hemel Hempstead, Hybrid working Hours: 35 hours per week Mon-Fri Contract: Full-time, Permanent We’re looking for an enthusiastic and experienced Customer Service Team Manager to join our clients growing contact centre team. This role requires previous contact centre leadership experience. In this role, you’ll be responsible for leading a group of customer service Advisors, ensuring they deliver outstanding support to our customers every day. You’ll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment. Key Responsibilities of this Customer Service Team Manager: Lead and inspire a team of customer service advisors to deliver exceptional service. Monitor performance, provide coaching, and conduct regular one-to-one reviews. Implement best practices to improve efficiency and service quality. Collaborate with other departments to streamline processes and enhance customer experience. We’re looking for an experienced contact centre Customer Service Team Manager who is: Experienced in customer service leadership, ideally within a fast-paced environment. Passionate about people development and skilled in coaching and motivating teams. What We Offer for this Customer Service Team Manager role: Competitive salary and performance-related bonus. Comprehensive training and career development opportunities. Generous holiday allowance and flexible working options. Please follow the link to apply for this Customer Service Team Manager role based in Hemel Hempstead. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. Following a period of 10 years inactivity your CV will be deleted permanently from our database.