Call Centre Team Leader in Gloucester

Customer Service Team Leader\\n Location: Glasgow – Hybrid working\\n Salary: £29500 + Benefits Contract: Full-time, Permanent\\n About the Role\\n We're looking for an enthusiastic and experienced Customer Service Team Leader to join our growing team.\\n In this role, you'll be responsible for leading a group of customer service advisors, ensuring they deliver outstanding support to our customers every day.\\n You'll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment.\\n Key Responsibilities of this Customer Service Team Leader\\n\\nLead and inspire a team of customer service advisors to deliver exceptional service.\\nMonitor performance, provide coaching, and conduct regular one-to-one reviews.\\nHandle escalated queries, ensuring swift resolution and customer satisfaction.\\nImplement best practices to improve efficiency and service quality.\\nCollaborate with other departments to streamline processes and enhance customer experience.\\nReport on KPIs and contribute ideas for continuous improvement.About You\\n We're looking for a Customer Service Team Leader who is:\\n\\nExperienced in customer service leadership, ideally within a fast-paced environment.\\nPassionate about people development and skilled in coaching and motivating teams.\\nOrganised and proactive, with strong problem-solving abilities.\\nExcellent communicator with a customer-first mindset.\\nAdaptable and able to thrive under pressure.What We Offer for this Customer Service Team Leader role\\n\\nCompetitive salary and performance-related bonus.\\nComprehensive training and career development opportunities.\\nSupportive team culture with recognition for achievements.\\nGenerous holiday allowance and flexible working options.\\n Disclaimer\\n CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent.

As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.\\n\\nThis electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above.

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