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- Tasks: Manage customer interactions and resolve issues efficiently in a hybrid role.
- Company: Join a dynamic recruitment agency in Glasgow with a focus on customer service.
- Benefits: Flexible working environment and opportunities for personal growth.
- Why this job: Build relationships and make a difference in customer experiences.
- Qualifications: Prior customer service experience and strong problem-solving skills.
- Other info: Work towards departmental KPIs in a supportive team atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
A recruitment agency is seeking an experienced Contact Centre Advisor to join a team in Glasgow. This hybrid role involves managing customer interactions, resolving issues efficiently, and working to departmental KPIs.
Successful candidates should have prior customer service experience, strong problem-solving skills, and the ability to prioritize tasks effectively. If you are customer-centric and enjoy building relationships, apply to join a dynamic team.
Glasgow Hybrid Contact Centre Advisor employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Glasgow Hybrid Contact Centre Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences align with the role's requirements, especially around customer service and problem-solving.
✨Tip Number 3
Show off your personality! During interviews, let your passion for customer service shine through. We want to see how you build relationships and handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role.
We think you need these skills to ace Glasgow Hybrid Contact Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and problem-solving skills. We want to see how you've tackled challenges in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Skills: In your application, emphasise your ability to manage customer interactions and meet KPIs. We’re looking for candidates who can prioritise tasks effectively, so give us some examples of how you’ve done this before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled difficult situations. Think of specific examples that showcase your problem-solving skills and ability to prioritise tasks.
✨Familiarise Yourself with KPIs
Since the role involves working to departmental KPIs, it’s crucial to understand what these are. Research common KPIs in contact centres and be prepared to discuss how you’ve met or exceeded them in past roles. This shows you’re results-driven and understand the importance of performance metrics.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This not only shows your communication skills but also reflects your customer-centric approach, which is key for a Contact Centre Advisor.
✨Show Enthusiasm for Team Dynamics
Express your excitement about joining a dynamic team. Share examples of how you’ve successfully collaborated with others in previous roles. Highlighting your ability to build relationships will resonate well, as teamwork is often essential in a contact centre environment.
