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- Tasks: Handle customer calls about fraud, investigate transactions, and support vulnerable customers.
- Company: Join a leading recruitment agency in the heart of Glasgow.
- Benefits: Enjoy a competitive salary, annual leave, and employee support programmes.
- Why this job: Make a real difference by protecting customers from fraud in a dynamic environment.
- Qualifications: 18 months of UK banking experience and excellent communication skills required.
- Other info: Fast-paced role with opportunities for personal and professional growth.
The predicted salary is between 26000 - 28500 £ per year.
A recruitment agency is seeking a Customer Fraud Advisor for a full-time permanent position in Glasgow. This role involves handling customer calls related to fraud, investigating transactions, and supporting vulnerable customers.
Candidates should have at least 18 months of experience in the UK banking sector, excellent communication skills, and the ability to work in a fast-paced environment.
The salary range is £26,000 to £28,500, with benefits including annual leave and employee support programmes.
Fraud Prevention Specialist (Hybrid Banking) in Glasgow employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Prevention Specialist (Hybrid Banking) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the hunt for a Fraud Prevention Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your knowledge of fraud prevention techniques and be ready to share examples from your past experience. We want you to shine and show how you can handle customer calls with confidence.
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, make sure to demonstrate how you can explain complex issues clearly and support vulnerable customers. This is key for a Customer Fraud Advisor role.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a better chance of being noticed. Plus, we love seeing candidates who take the initiative to apply directly. Let’s get you that Fraud Prevention Specialist position!
We think you need these skills to ace Fraud Prevention Specialist (Hybrid Banking) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the UK banking sector, especially any roles related to fraud prevention. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves handling customer calls, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: If you've got experience investigating transactions or supporting vulnerable customers, make it stand out! We love seeing how your past roles prepare you for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Stuff
Make sure you brush up on your knowledge of fraud prevention and the banking sector. Familiarise yourself with common fraud scenarios and how they are handled. This will show that you’re not just a candidate, but someone who understands the industry.
✨Showcase Your Communication Skills
Since this role involves handling customer calls, practice articulating your thoughts clearly and confidently. You might want to prepare for role-play scenarios where you demonstrate how you would handle a call from a distressed customer.
✨Prepare for Fast-Paced Questions
Expect questions that assess your ability to think on your feet. Prepare examples from your past experience where you had to make quick decisions or adapt to changing situations. This will highlight your capability to thrive in a fast-paced environment.
✨Empathy is Key
As you’ll be supporting vulnerable customers, be ready to discuss how you approach sensitive situations. Think of examples where you’ve shown empathy and understanding, as this will resonate well with the interviewers looking for a Customer Fraud Advisor.