Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a fraud prevention team and help customers navigate suspected fraud issues.
- Company: Dynamic recruitment agency in Glasgow with a focus on customer service.
- Benefits: Competitive salary, 28 days annual leave, and well-being support.
- Why this job: Make a real difference by protecting customers from fraud while developing your skills.
- Qualifications: 12 months of UK banking experience and strong communication skills.
- Other info: Hybrid/remote work options available with opportunities for overtime.
The predicted salary is between 26000 - 28500 £ per year.
A recruitment agency in Glasgow is seeking customer service advisors to join a fraud prevention team. Ideal candidates will have at least 12 months of UK banking experience, strong communication skills, and a customer-first mindset.
The role involves handling calls related to suspected fraud, investigating transactions, and providing guidance to customers.
Competitive salary ranges from £26,000 to £28,500, with opportunities for overtime and employee benefits including 28 days of annual leave and well-being support.
Fraud & Customer Service Advisor - Banking (Hybrid/Remote) in Glasgow employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud & Customer Service Advisor - Banking (Hybrid/Remote) in Glasgow
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing their approach to customer service and fraud prevention will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to customer service and fraud scenarios. We can’t stress enough how important it is to demonstrate your problem-solving skills and customer-first mindset during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about team dynamics or how they handle challenging situations shows that you’re engaged and ready to contribute to the team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for candidates who fit the bill for roles like this one.
We think you need these skills to ace Fraud & Customer Service Advisor - Banking (Hybrid/Remote) in Glasgow
Some tips for your application 🫡
Show Off Your Banking Experience: Make sure to highlight your 12 months of UK banking experience in your application. We want to see how your background makes you a perfect fit for our fraud prevention team!
Communicate Clearly: Strong communication skills are key for this role. Use clear and concise language in your application to demonstrate your ability to convey information effectively, just like you would with customers.
Customer-First Mindset: We love candidates who put customers first! Share examples in your application that showcase your commitment to providing excellent customer service, especially in challenging situations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our fraud prevention team.
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Banking Basics
Brush up on your knowledge of banking regulations and fraud prevention techniques. Being able to discuss these topics confidently will show that you’re not just a customer service advisor, but someone who understands the intricacies of the banking world.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or calmed frustrated clients. This will demonstrate your strong communication skills and customer-first mindset.
✨Practice Handling Difficult Situations
Since the role involves dealing with suspected fraud, be ready to discuss how you would handle sensitive situations. Role-play potential scenarios with a friend or family member to build your confidence in responding to challenging calls.
✨Research the Company Culture
Take some time to understand the company’s values and culture. Knowing what they stand for will help you align your answers with their expectations and show that you’re genuinely interested in being part of their team.