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- Tasks: Protect customers from fraud while delivering top-notch service in a fast-paced environment.
- Company: Join a supportive team at a leading Financial Services provider in Glasgow.
- Benefits: Competitive salary, 28 days leave, employee discounts, and wellbeing support.
- Why this job: Make a real impact by helping customers navigate financial challenges and scams.
- Qualifications: 18 months experience in banking or Financial Services with strong customer service skills.
- Other info: Enjoy hybrid working options after training and excellent career growth opportunities.
The predicted salary is between 26000 - 28500 £ per year.
Looking to take the next step in your Financial Services career? We're currently recruiting for a Fraud Advisor to join a fast-paced, supportive team based in Glasgow City Park.
As a Fraud Advisor, you'll play a crucial role within the Financial Services sector, protecting customers from scams and fraudulent activity while delivering exceptional customer service. This is a fantastic opportunity for an experienced Fraud Advisor or banking professional who enjoys problem solving, supporting customers, and making a real impact every day.
If you have at least 18 months' experience within Financial Services or a UK banking environment, this could be the perfect opportunity to grow your career as a Fraud Advisor in Glasgow.
What You'll Be Doing
- Handle inbound customer calls relating to suspected fraud or scams
- Investigate suspicious transactions and raise fraud cases
- Support customers who may be vulnerable or experiencing financial difficulty
- Approve or decline payments based on fraud risk assessments
- Provide reassurance and guidance to customers affected by fraud
- Educate customers on how to protect themselves from scams
- Ensure all activity complies with Financial Services regulations and internal policies
- Take ownership of customer queries and aim for first-call resolution
What We're Looking For
- Minimum 18 months' experience within a UK banking or Financial Services environment
- Strong customer service and communication skills
- Good understanding of banking processes and terminology
- Excellent attention to detail and problem-solving ability
- Confidence handling sensitive situations, including vulnerable customers
- Ability to work in a fast-paced, high-volume environment
- Strong decision-making skills with a customer-first mindset
- Experience within fraud investigation or financial crime is highly desirable.
Salary & Benefits
- £26,000 - £28,500 (depending on experience)
- Overtime opportunities available
- 28 days annual leave (including bank holidays)
- 10% discount on local bus travel in Glasgow
- Pension scheme
- Employee wellbeing support (GP access, financial advice, mental health resources)
- Cycle to Work scheme
- Employee discounts and reward programmes
Working Hours
- 40 hours per week (full-time permanent)
- Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00
- After training: On-site shifts: 10:00 - 19:00
- After 3 months training: hybrid/home working available
- Shift patterns between 10:00 - 23:00, Monday-Sunday
Please note: No holidays can be taken within the first 6-8 weeks during training and onboarding.
Fraud Advisor in Glasgow employer: CCA Recruitment Group
Contact Detail:
CCA Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Advisor in Glasgow
✨Tip Number 1
Get to know the company! Research their values and recent news. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it counts.
✨Tip Number 3
Show off your problem-solving skills! As a Fraud Advisor, you’ll need to think on your feet. Prepare examples from your past experiences where you tackled challenges head-on and made a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Fraud Advisor in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Financial Services and any relevant skills that match the Fraud Advisor role. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about protecting customers from fraud. Share specific examples of how you've handled similar situations in the past – it’ll help you stand out!
Showcase Your Problem-Solving Skills: As a Fraud Advisor, problem-solving is key. In your application, mention instances where you've successfully resolved customer issues or identified fraudulent activity. We love to see that proactive mindset!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at CCA Recruitment Group
✨Know Your Stuff
Make sure you brush up on your knowledge of banking processes and terminology. Familiarise yourself with common fraud scenarios and the regulations that govern financial services. This will not only help you answer questions confidently but also show that you're serious about the role.
✨Showcase Your Customer Service Skills
As a Fraud Advisor, you'll be dealing with customers who may be vulnerable or distressed. Prepare examples from your past experience where you've provided exceptional customer service, especially in challenging situations. This will demonstrate your ability to handle sensitive matters with care.
✨Practice Problem-Solving Scenarios
Expect to face situational questions during the interview. Think of specific instances where you've had to investigate suspicious transactions or resolve customer queries. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.