At a Glance
- Tasks: Protect customers from scams while delivering exceptional service in a fast-paced environment.
- Company: Join a supportive fraud team at a leading banking institution in Glasgow.
- Benefits: Competitive salary, 28 days leave, employee discounts, and wellbeing support.
- Other info: Opportunities for hybrid working after training and excellent career development.
- Why this job: Make a real difference by helping customers navigate financial challenges and fraud.
- Qualifications: 12 months experience in UK banking and strong customer service skills required.
The predicted salary is between 28000 - 28500 £ per year.
Looking to take the next step in your banking career? We're hiring Financial Customer Service Advisors to join a fast‑paced and highly supportive fraud team based in Glasgow City Park. In this role, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity if you have a background in banking and enjoy problem solving, helping customers and making a real difference every day. If you have at least 12 months' experience in a UK banking environment and strong customer service skills, this could be the perfect opportunity to develop your career as a Financial Customer Service Advisor.
What You'll Be Doing
- Handle inbound customer calls relating to suspected fraud or scams
- Investigate suspicious transactions and raise fraud cases
- Support customers who may be vulnerable or experiencing financial difficulties
- Approve or decline payments based on fraud risk assessments
- Provide reassurance and guidance to customers affected by fraud
- Educate customers on how to protect themselves from scams
- Ensure all activity follows regulatory and banking compliance standards
- Take ownership of customer queries and deliver first‑call resolution wherever possible
What We're Looking For
- Minimum 12 months experience within a UK banking or financial services environment
- Strong customer service and communication skills
- Ability to understand banking terminology and processes
- Excellent attention to detail and problem‑solving skills
- Confidence handling sensitive conversations, including with vulnerable customers
- Ability to work in a fast‑paced, high‑volume call environment
- Strong decision‑making skills and a customer‑first mindset
- Experience within fraud investigation or financial crime is highly desirable.
Salary & Benefits
- £26,000 - £28,500 salary (depending on experience)
- Regular overtime opportunities
- 28 days annual leave (including bank holidays)
- 10% discount on local bus travel
- Pension scheme
- Employee wellbeing support including GP access, financial advice, and mental health resources
- Cycle to Work scheme
- Employee discounts and reward programmes
Working Hours
- 40 hours per week (full‑time permanent)
- Training: 2 weeks on‑site in Glasgow, Monday‑Friday 09:00 - 18:00
- Operational hours after training: On‑site: 10:00 - 19:00
- After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday - Sunday
Please note: No holidays within the first 6-8 weeks during training and onboarding.
Financial Customer Service Advisor in Glasgow employer: CCA Recruitment Group
Join a dynamic and supportive team as a Financial Customer Service Advisor in Glasgow City Park, where your contributions will directly impact customer safety and satisfaction. With competitive salaries, generous annual leave, and a strong focus on employee wellbeing, this role offers not just a job but a pathway for career growth in the banking sector. Embrace the opportunity to work in a fast-paced environment that values problem-solving and customer care, while enjoying the benefits of hybrid working options after training.
